Customer Service Representative

Job Description

Job Description

We’re Hiring! Join Our Team as a Customer Service Professional for the Manhattan.

About the Job:

• Customer Service Representative.
• Suburban Pest Control.
• Full-Time - $23-$25/hour + Commission.

Suburban Pest Control is looking for a motivated, friendly, and goal-driven Customer Service Representative (CSR) to join our team! If you're passionate about helping customers, enjoy solving problems, and are excited by the opportunity to drive results, we’d love to hear from you.

About the Role:

As a CSR, you'll play a key role in growing our business by:

• Following up with leads.
• Building relationships with potential customers.
• Closing sales via phone and email.
• You’ll also provide top-tier customer support, making sure our clients feel valued and informed every step of the way.

Key Responsibilities:

• Engage with customers via phone and email in a sales and service capacity.
• Meet or exceed individual sales goals.
• Use our CRM to create and send proposals.
• Follow up on quotes and ensure agreements are completed.
• Close sales efficiently and professionally.
• Review and reconcile sales reports.
• Identify and pursue new sales opportunities.

What We’re Looking For:

• Someone who loves talking on the phone and offering solutions.
• A problem-solver with a positive, “can-do” mindset.
• Clear, friendly communicator who connects easily with others.
• Able to work independently while contributing to a team.
• GED or equivalent, with 3-4 years of stable work experience, including 2 years in sales.
• Solid understanding of basic sales and customer service principles.

Training & Support:

We’ll set you up for success with:

• On-the-job training.
• CRM and phone system walkthroughs.
• Sales process guides.
• Access to videos and written SOPs.

Perks & Benefits:

• Competitive salary: $23-$25/hour + commissions.
• Ongoing professional development.
• Paid vacation and holidays.
• Dental and vision insurance.
• 401(k) plan.
• And more!

At Suburban Pest Control, we’re proud to be an Equal Opportunity Employer.