Patient Access Specialist 1 - USFTGP UMSA Patient Access Center
USF Health
Patient Access Specialist 1
Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.
Qualifications
Required: High School Diploma or GED Technical Knowledge, Skills, and Abilities Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks Employee is people-oriented and enjoys interacting with patients and working in group projects Can navigate through multiple screens to provide the essential information required to address consumer need Active listener, has strong written and verbal communication skills Must be able to document each patient communication while on omnichannel platform (call/text/email/chat) Must possess strong attention to detail, organizational skills and ability to set priorities Computer literacy, ability to navigate through screens
Primary Location
Tampa
Work Locations
University Professional Center 3500 E. Fletcher Ave Tampa 33613 Eligible for Remote Work : On Site
Job
Patient Financial Services
Organization
Academic Medical Group Inc
Schedule
Full-time Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday
Shift
Day Job
Job Type
On Site Shift Hours : 8:30am - 5pm
Minimum Salary
33,092.80
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