Patient Access Rep II- Clements Ferry- Wed-Sat 5a-5p

Job Summary Responsible for duties in support of departmental efficiencies including scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives must employ proper, compliant patient liability collection techniques before, during, and after date of service. Essential Duties and Responsibilities Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies, thoroughly explaining and securing hospital & patient legal forms, scanning PHI, creating and filing patient information packets/folders for upcoming hospital services. May assist with scheduling diagnostic procedures and provide appointment instructions as needed. Educating patients about financial liabilities, employing proper compliant collection techniques before, during, and after date of service, performing hospital cash reconciliation, and secured payment entry in adherence to financial & cash control policies. Securing medical necessity checks/verification per CMS requirements, verifying insurance benefits, coverage, and eligibility, completing assigned registration financial clearance work list activities, obtaining insurance authorizations for scheduled & unscheduled hospital services, and securing inpatient visit notification to payors. May assist with scheduling and coordinating post‑discharge care. Knowledge, Skills, Abilities Minimum typing skills of 35 wpm. Demonstrated working knowledge of PC/CRT/printer. Knowledge of function and relationships within a hospital environment preferred. Customer service skills and experience. Ability to work in a fast paced environment. Ability to receive and express detailed information through oral and written communications. Understanding of Third Party Payor requirements preferred. Understanding of compliance standards preferred. Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department. Uses proper negotiation techniques to professionally collect money owed by patients/guarantors. Builds and maintains collaborative relationships with internal and external clients that lead to more effective communication and a higher level of productivity and accuracy. Must be able to appropriately interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care. Education / Experience High School Diploma or GED required. 0–1 year in a customer service role. 0–1 year administrative experience in a medical facility, health insurance, or related area preferred. Some college coursework preferred. Physical Demands Must be able to sit at a computer terminal for extended periods. Resolves physician office and patient issues; may experience extreme patient volumes and uncooperative patients. Occasionally lift/carry items weighing up to 25 lbs. Frequent prolonged standing, sitting, and walking. Occasionally push a wheelchair to assist patients with mobility problems. Work Environment Hospital administration. Can work in patient care locations which include potential exposure to life‑threatening patient conditions. Other Must be available to work hours and days as needed based on departmental/system demands. Equal Employment Opportunity Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program. Follow the link below for additional information. E‑Verify: The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations. #J-18808-Ljbffr Conifer Health Solutions