AI/ML Engineer

Overview:

Description:

Cognitive Linguist will be responsible for building business process networks using a virtual assistant technology that integrate into other systems with a focus on user experience.

Key Responsibilities

• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels.

• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition.

• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle.

• Develop disambiguating and error handling strategies as the virtual assistant scales.

• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance.

• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the "brain" of the virtual assistant