Medical Assistant - Behavioral Health

Medical Assistant - Behavioral Health Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.The Medical Assistant - Behavioral Health will schedule and coordinate patient and follow-up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will obtain required authorization and eligibility information for patients referring to behavioral health programs. This position is required to provide cross-coverage in other departments at the assigned site and perform Medical Assistant duties as needed to support clinic operations and patient care demands.Responsibilities:Secures and communicates patients referrals and authorizations to providersSchedules and communicates appointment information to patients and/or familiesFollows up with patients and providers to ensure appointments were keptObtains and documents the consultation and progress reports from providers, radiologists, and other medical professionals in patient medical recordsProvides MAT pre-intake assessments to determine appropriate fit for the programDocuments MAT group attendance, random urinary drug screens, and film/pill countsCompletes SDoH assessments, referrals, and linkages and track information/outcomes in patient medical recordsFollows Telepsychiatry for primary care site policy/procedures and coordinate on-site patient care with telepsychiatry providers at other sitesDocuments all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelinesDiscuss all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral, as neededCommunicates with patients in person, by telephone, and/or by mailActs as liaison between patients, clinic/providers, specialty care providers, health plans/funding sources, and community resourcesAttends staff and other required meetings and training coursesVerifies insurance eligibilities, submits treatment authorizations, and provides coverage for front office staff, as neededParticipates in quality improvement activitiesDocuments all care coordination, services, and/or patient education in medical recordsInitiates and processes incident reports according to documentation guidelinesPrioritizes activities according to intensity, need, and required follow-upProvides accurate and timely reports to supervisor and site staff, as neededResponds promptly and with caring actions to patients and employeesMaintains professional working relationships with all levels of staff, clients, and the publicCooperate in accomplishing department goals and objectivesEducation/Experience:High school diploma or GED requiredValid Medical Assistant certificate from an accredited program requiredCurrent Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.Additional Qualifications (Knowledge, Skills, and Abilities):Familiarity with medical procedures and terminologyProficiency with electronic health records system experience preferredIntermediate computer and data entry skillsMust use sound judgment to anticipate needs of patients and providersFlexibility with changing priorities and time sensitive deadlinesUse emotional and cultural intelligence to provide appropriate communication and patient careExemplify compassion to patients and team membersBilingual English/Spanish, English/Farsi, or English/Arabic preferredAbility to successfully manage multiple tasks simultaneouslyAbility to work as part of a team as well as independentlyAbility to work with highly confidential information in a professional and ethical mannerPhysical Requirements:Ability to lift/carry 15 lbs/weightAbility to stand for long periods of timePay Range: $24.95 - $34.93 per hour, depending on experienceCompensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.