Patient Care Coordinator

Patient Care CoordinatorOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data. The Patient Care Coordinator will serve as part of the front desk team to check in/check out patients for multiple providers at the Specialty clinic including Lab, Podiatry, Endocrinology, Diabetic Education and Neurology. Additional responsibilities include answering phones that support scheduling for both the Denver Specialty clinic and the South Specialty clinic.Schedule: Monday-Friday, 8am-5pm MSTLocation: 1721 Rio Rancho Drive, Albuquerque, NM. Travel may be required for training or coverage at other sites, as needed.Department: PediatricsPrimary Responsibilities:Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients. Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit. Manage No-show list. Schedules wait list, follow-up, x-ray, referral appointmentsHandles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operationsReconciles daily cash deposit in accordance with cash balance policy and procedures. Settlement of EDC credit card machines to include reconciliation of transactions against settlementMay be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and proceduresAdheres to policies, procedures and regulations to ensure patient safety and regulations. May attend departmental meetings and provide constructive recommendations for areas improvementOther duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of customer service experience with strong communication both in person and via phoneIntermediate level of proficiency with Microsoft Office applicationsPreferred Qualifications:1+ years of experience with electronic health records1+ years of related healthcare experience, including scheduling experience1+ years of experience handling and triaging of telephone calls and a multi-system phone lineKnowledge of medical terminologyAbility to handle cash and to count money at high volumes including mathematical computationsBilingual (English /Spanish)Soft Skills:Ability to work independently and as a team, and maintain good judgment and accountabilityAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentDemonstrated ability to work well with health care providersStrong organizational and time management skillsExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.