Case Manager

LCSNW Everett Main, 2500 Hewitt Ave, Everett, Washington, United States of America Job Description Posted Wednesday, March 25, 2026 at 10:00 AM Lutheran Community Services NW is a non‑profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope WHAT WE WILL DO FOR YOU: As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well‑being, growth, and peace of mind A 37.5 per hour work week to ensure work/life balance Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy Employer‑paid short‑and‑long‑term disability insurance Life insurance coverage at no cost to you Up to 2 weeks of vacation in your first year (based on hours worked) Up to 2 weeks of sick leave (based on hours worked) 12 paid agency recognized holidays 2 floating holidays to use your way 403(b) retirement plan with employer matching (eligibility applies) Access to our Employee Assistance Program (EAP) for you and your family Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status HOW YOU WILL MAKE AN IMPACT: The Case Manager provides progressive housing stability case management and advocacy for participants in Rapid Re‑housing (RRH) Program. The Case Manager is responsible for accepting referrals of individuals and families who meet the U.S. Department of Housing and Urban Development (HUD) Category 1 definition of homelessness. The Case Manager will implement a rapid intake process and work with the family to develop a housing stability and rental assistance plan, conduct housing search and landlord engagement, make referrals to needed services, work with the family to modify the plan as service needs are addressed, and ultimately achieve permanent unsubsidized housing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. Accept referrals of individuals and families from Snohomish County Coordinated Entry. Assist referred participants to verify and document RRH program eligibility and complete program application materials. Demonstrate awareness and sensitivity in the delivery of client services as it relates to the cultural and socioeconomic characteristics of the populations served. Conduct comprehensive in‑depth assessments utilizing the intake, assessment and housing barriers tools. Utilize motivational interviewing to help the participants develop a strengths‑based plan of action to achieve optimal self‑sufficiency. Provide coaching and conflict resolution services to assist clients in resolving conflicts that may be endangering current or future housing including but not limited to scenarios between clients and landlords, property managers and/or friends, family and neighbors. Assist the participants with referrals to a customized array of services that will help them achieve plan goals, including to employment, pre‑employment, or life skills programs. Help participants find and obtain safe and stable housing. Provide assistance with completing rental applications, if needed. Submit financial assistance requests for client rent subsidies and other approved expenses as needed. Reassess participant eligibility at 90‑day intervals to determine ongoing need for rental subsidy. Exit participants from RRH program when they are determined to be stably housed and able to maintain stable housing without the RRH subsidy OR upon completion of 12 months of subsidized rental assistance; conduct exit interview which includes plan for maintaining stable housing without the RRH Subsidy; assist participants who are unable to maintain stable housing after 12 months in accessing other resources to maintain stable housing, including the possibility of additional RRH funds on a case‑by‑case basis. Maintain up‑to‑date and accurate client files. The Case Manager is expected to develop proficiency in maintaining accurate client records in HMIS, the client tracking software application used by programs throughout the agency. Proficiency includes entry of data into the client record, the editing of information as needed, and the printing of reports within HMIS. Cooperate on the collection and analysis of data related to participants. Maintain strict confidentiality of participant information in conformance with related policies and procedures. Requires strict adherence of HIPAA standards in the office workspace to ensure confidentiality. Participate in ongoing training and program development, and other relevant community activities as requested. Perform related duties as assigned. HOW YOU WILL BE A GREAT FIT: Associate's Degree in related field or equivalent work experience. At least 2 years’ experience in related field. Must have well‑developed communication skills, both written and verbal. Must have strong organizational skills. Proficient in Microsoft Word and Excel and willingness to learn new databases. Previous experience working with participants from diverse backgrounds and perspectives. Previous experience in community and human services including serving homeless and low‑income communities. Previous experience proving community presentations. Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community. LCSNW Everett Main, 2500 Hewitt Ave, Everett, Washington, United States of America #J-18808-Ljbffr