Retirement Benefits Processor, Sr
$29 per hourZenith American Solutions, Inc.
Retirement Benefits Processor, Sr
The Retirement Benefits Processor, Sr performs advanced technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines. Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.
Key Duties and Responsibilities
- Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions.
- Responds to inquiries from participants, beneficiaries, and union representatives via telephone, electronic, or in-person, regarding retirement benefits.
- Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
- Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.
- Performs data entry and corrections to update members' information.
- Updates retirement data in appropriate information systems.
- Processes Qualified Domestic Relations Orders (QDROs).
- Prepares balance and run checks; reviews and resolves outstanding checks; recovers overpayments.
- Reviews retirement benefit exception list for suspension of benefits and recalculations.
- Prepares committee reports, board reports and monthly statistical reports.
- Resolves escalation
- Assists with production and distribution of Annual Benefit Statements.
- Assists with special projects as requested by management.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Two years of experience processing retirement benefits.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Strong understanding of discretion and the appropriate handling of sensitive information.
- Solid organization skills with an attention to detail.
- Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
- Computer proficiency including MS Office tools and applications.
Preferred Qualifications
- Bilingual English and Spanish, based on location needs.
- Prior retirement plan administration experience.
- Experience working in a third-party administrator.
Working Conditions/Physical Effort
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at View email address on click.appcast.io, and we would be happy to assist you.
Compensation: $29.00/hr
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
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