Beverage Service Attendant

Works vending carts, including cashiering, as needed. Also works the popcorn machine and maintains self‑serve beverage stations during shifts. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members. Minimum Necessary Qualifications Michigan TAM certification or must obtain within 60 days of employment Must obtain SERVSafe Certification within 90 days and maintain throughout employment Experience working with a Tribally run casino and/or resort preferred Age Requirement At least 18 years of age Skills and Abilities Basic organizational, written, and verbal communication skills Basic problem solving skills Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery Accurate and detail‑oriented Maintain high confidentiality Independently manage multiple tasks in a professional manner Ability to work independently with minimal supervision Ability to work cooperatively with all departments Ability to operate computer point of sale system Conditions of Employment Passing a pre‑employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90‑day introductory period. Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues. Knowledge, Competences, and Talents Accountable – Accept responsibility and account for actions Collaborate – Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors Guest Orientation – Establishes and maintains long‑term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner Confidential – Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information Detail Oriented – Ability to pay attention to the minute details of a given project or task Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type Emotional Intelligence – Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization’s core values Empathetic – Appreciates and sensitive to the feelings of others Ethical – Demonstrates conduct conforming to the highest‑level set of values and accepted standards Interpersonal skills – Able to work effectively with guests, team members, management team, and vendors Judgment – Makes well‑reasoned and timely decisions based on careful, objective review and informed data Organized – Possesses the trait of being organized and follows a systematic method of performing a task Policies & Procedures – Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests Reliable – Is dependable and trustworthy Respectful and Honest / Acts with Integrity – Is truthful and credible in the workplace with team members, management team, guests, and vendors Essential Duties and Responsibilities Accountable for balancing pouch with cash drawer withdrawal and receipts. Makes and dispenses popcorn in the popcorn machine. Clean the popcorn machine as required. Maintains self‑service beverage stations. Performs daily work assignments as requested. Must satisfactorily complete all training assigned by the Resort and the F&B department. Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Food & Beverage department. Must be aware of and adhere to the emergency and evacuation procedures. Must be aware of and adhere to the Resorts Health & Safety Program. Physical Demands Frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. Prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Manual dexterity necessary to manipulate equipment necessary to dealing functions. Repetitive hand and wrist motions. Occasional ability to push, pull, grasp, lift and/or move up to 50 pounds. Lifting and/or moving over 50 pounds requires a team lift. Specific vision abilities required include reading, document, computer, distance, and color vision. Communication in face‑to‑face discussions, telephone, emails, and other electronic ways required. Working Environment Setting includes office, gaming floor, food outlet, hotel and convention/entertainment center with flashing lights, frequent loud noises, and a smoke‑filled environment. Must be flexible with work schedule for any hours and/or shift as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Must be able to hear and speak with team members, vendors, and guests. High volume direct public contact. Disclaimer of Employment The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations. Acknowledgment I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation. #J-18808-Ljbffr Little River Casino Resort