Hotel Front Desk Agent (Full-time, 3pm to 11pm)

JOB DESCRIPTION SUMMARY:

Responsible for providing accurate, timely information to guests about hotel policies, services, and amenities, ensuring optimum guest service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.

• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.

• Responds to guest requests, complaints or inquiries courteously and promptly.

• Enters changing reservation information into computer system.

• Posts charges to guest accounts and processes payment of accounts.

• Ensures a maximum level of service and satisfaction is achieved and maintained.

• Operates Hotel switchboard and/or PBX.

• Create reservations using the PMS system both individual and group related providing informational feedback regarding confirmation of reservation, arrival\departure, check-in, check-out, cancellation policy, credit card & payment requirements.

• Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the Bank Deposit stamp.

• Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.

• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in Hotel Management preferred.