Team Lead-Patient Accts

Summary Under the direction of the Patient Accounts Director, serves as a resource for staff and ensures workflows are followed. Troubleshoots complex billing scenarios and escalates, as needed. Assists with special projects, as assigned. Conducts ongoing training/in-services for staff and is responsible for training of new employees; manages account receivable activities to ensure optimal revenue outcomes and customer experience. Experience Minimum of 3 years experience in a patient account-related position preferred; 5 years billing and payer experience preferred. Special Skills Excellent customer service and communication skills required excellent judgement skills in handling difficult situations ability to work in fast-paced environment ability to problem solve issues where analysis and complex decision making is required serves as first level of escalation in issue resolution for staff decisions and actions have direct impact on hospital financials demonstrated ability to work with all levels of management Other Skilled in Microsoft Excel, Word, OneNote, Teams Knowledge of medical terminology, payer policies, UB-04 and modifiers preferred Education , Preferred: Associates - Related Field #J-18808-Ljbffr NKC Health