Country Manager - US & Canada

Job Description

Hybrid position based in Alpharetta, Georgia

ROLE & PURPOSE OF THE POSITION:
The Country Manager is responsible to;

• Lead country operations owning statutory governance to ensure lawful, ethical, and efficient management of the legal entity and day-to-day business services (operations, customer care, technical support & service) ensuring compliance with Hexagon/Leica policies and local law.
• Coordinate day-to-day country-level commercial execution with Divisions including Distribution, Inside-Sales, Marketing, Sales, as relevant (country coordination only as solid-line to Divisions), ensuring alignment without duplicating divisional roles.
• Coordinate cross-divisional activities in-country to deliver consistent employee and customer experience through functional experts i.e. HR, Finance, Legal, Compliance, HSE and ESG, etc.
• Represent the company to customers, distributors, regulators and partners, safeguarding quality, safety, ESG and brand standards while delivering commercial and service outcomes.

DUTIES & RESPONSIBILITIES:
The Country Manager is responsible and accountable for (but not limited to) the following:

A) Statutory (HR, Finance, Legal, Compliance, Safety, ESG)
HR governance

• Ensure country management practices (hiring, onboarding, performance, employee relations, exits) comply with local law and company policy, and are applied consistently across Divisions.
• Support workforce planning and talent moves in-country in partnership with Division and HR, maintaining a fair, safe, and inclusive workplace.

Finance Governance

• Ensure accurate, timely local legal and tax reporting, safeguard assets and stewards spend in line with delegation of authority.
• Monitor local financial health) and provide insights to Divisional finance.

Legal Governance

• Ensure the country entity, contracts, licenses, and corporate records meet local requirements; escalate risks promptly to Legal.
• In partnership with Legal/Finance, coordinate statutory audits and responses, maintain company secretarial records (board/shareholder minutes, registers, PoAs)..

Compliance governance

• Champion ethics, anti-bribery/anti-fraud, data protection, export controls, and competition compliance in daily operations and ensure training and issue escalation pathways are in place.
• Act as the country escalation path for internal/external disputes or complaints.

Health & Safety compliance

• Ensure employees have the right H&S support (PPE/clothing, safe processes, home/remote working practices) and that incidents/near misses are reported and addressed with the relevant function.
• Promote a proactive safety culture through regular checks and leadership visibility.

ESG compliance

• Coordinate country inputs to company ESG/reporting requirements (environmental data, H&S, diversity) and support local initiatives that improve environmental and social impact.

B) Business Services (Operations, Customer Care, Technical Support & Service)
Customer Care

• Ensure a customer-first service culture across all touchpoints with clear ownership and visibility across Divisions operating in the country.
• Serve as the in-country escalation channel for critical customer issues and coordinate effective resolution with relevant stakeholders, as appropriate.

Service Center

• Ensure service capability (in-house or partner) meets company standards and align service policies (warranty, turnaround expectations, parts sourcing) with Divisional strategies.
• Work with the Service Center Manager on initiatives that raise revenue, efficiency and quality.

Technical support (pre/post-sales enablement)

• Proactively identify and qualify prospects from marketing leads, engage existing customers for cross-/upsell opportunities, scope and deliver solution demos/PoCs/pilots. Document outcomes and lessons learned to accelerate adoption, then hand off qualified opportunities to Sales for closure.
• Coordinate knowledge sharing and training so customers and distributors receive consistent technical guidance regardless of Division.

Operations

• Oversee the local order-to-cash handoff (import/export, delivery, logistics) to meet customer expectations and compliance requirements.
• Ensure business systems and data discipline (SAP, SFDC, SOP, OQT, etc.) usage, training, KPI tracking are embedded across teams.

Employee tools & enablement

• Manage common country "tools" and for consistency and cost-effectiveness across BUs.

C) Sales & Marketing (Shared with Divisions - include only where in scope)
Direct Sales & Distributor management (as applicable)

• Own and be fully accountable for direct sales and distributor/channel management for the SSE-assigned territory. Deliver revenue and GP targets, maintain forecast discipline (SFDC), and coordinate with Divisions/Country stakeholders, as required.
• Maintain the country channel picture and ensure due diligence/contracting is current; align joint plans with Divisions and address gaps with a "challenge without provocation" approach.
• Ensure dealer/end-user contracts, pricing/discount structures, rebates, and ANSP management are applied consistently.

Inside sales (shared)

• Coordinate the in-country lead-to-opportunity process with Divisions so tools, data quality, and response cadences are consistent.

Sales coordination (shared)

• Orchestrate country-level cadence (forecast, pipeline, key account coordination) with Divisions, remove roadblocks and align resources without duplicating sales ownership.

Marketing (shared)

• Represent the company in industry forums, product launches, and key accounts; coordinate local campaigns/events with Divisions and Global Marketing team to ensure brand and message consistency.
• Maintain a senior-level presence with priority customers and partners alongside LBU managers.

D) General

• Ensure country operations align with group strategy and divisional priorities. Localize policies and procedures to meet local legal requirements and company standards.
• Maintain a regular country governance rhythm with divisions and functions (reviews, dashboards, management updates) to ensure visibility of risks, performance, and customer outcomes.
• Drive and/or support global initiatives and country-level improvements that enhance safety, quality, customer experience, compliance, and efficiency
• Represent the company with external stakeholders (e.g., authorities, industry bodies, key partners) within delegated authority and in line with brand and ethics standard
• Coordinate country-level onboarding and oversight of vendors/service providers per policy (due diligence, performance, compliance)
• Oversee the country risk register and internal control environment. Coordinate with functional owners on mitigations and timely closure of actions
• Oversee suitability and basic stewardship of country facilities and assets (offices, warehousing, demo rooms) to remain safe, compliant, and cost-effective
• Promote data integrity, records management, confidentiality, and information security awareness in-country in line with group policies.

Desired Skills

QUALIFICATIONS / EXPERIENCE:

• Bachelor's degree (or equivalent experience) in Business, Engineering, Geomatics/Surveying, GIS, or related field with a preference for Master's degree (e.g., MBA) or postgraduate qualification in Engineering/Operations/Management.
• Solid financial literacy (P&L basics, cash/working capital concepts) with a preference having formal governance, risk, and compliance coursework (e.g., corporate governance, data privacy, etc)
• Company systems proficiency (or ability to ramp quickly): ERP (e.g., SAP), CRM (e.g., SFDC), SOP/OQT or equivalent operational/process tools.
• Completed or willing to complete: H&S awareness (ISO 45001 context), Code of Conduct/ABAC, data privacy, and information security training.
• Proven leadership in a collaborative structure/organization managing cross-functional operations (service, support, logistics, customer care, etc.) and supporting implementation of vertical Divisional strategy.
• Demonstrated track record coordinating with Sales/Marketing/Channel teams (even if not owning the sales number) to deliver customer and commercial outcomes.
• Exposure to geospatial / precision instrumentation / AEC / industrial tech (e.g., GNSS, total stations, laser scanning, reality capture, LiDAR, mapping, software workflows) or closely related B2B capital equipment/SaaS.
• Experience stewarding external stakeholders (authorities, partners, key accounts) and handling escalations.

CORE BEHAVIOURS:

• Integrity & stewardship: Models ethics, safety, compliance and protects the company's license to operate.
• Ownership & bias to action: Takes accountability for outcomes and unblocks issues quickly and pragmatically.
• Customer obsession: Centers decisions on response, quality of answer, and satisfaction both internally and externally.
• Matrix collaboration: Aligns Divisions, functions, and country teams. Resolves conflict constructively and escalates as appropriate/relevant.
• Judgement & prioritization: Weighs risk, impact, and effort.
• People leadership: Sets clear expectations, gives feedback, builds capability, and nurtures a speak-up culture.
• Resilience: Operates calmly under pressure; adapts to ambiguity and changing priorities.

TRAVEL REQUIREMENTS:
Travel within the country for business purposes and intermittent international travel, as required


In addition to competitive compensation and an engaging and collaborative business culture, Hexagon offers a comprehensive package of benefits including Paid Time Off, 401k matching up to 6% of compensation, Medical, Dental, Vision, Healthcare FSA & HSA and no cost Life Insurance.
Other insurance options including accident, critical illness, hospital care, accidental D&D and short & long-term disability are available at reduced/negotiated costs. We also offer tuition reimbursement, commuter benefits, pre-paid legal counsel, low-cost identity protection and Employee & Family Assistance Program.


We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability, veteran status, or any other characteristic protected by applicable law. We comply with Section 503 of the Rehabilitation Act and VEVRAA requirements.