Collections Specialist - Remote [East Coast]

Job Title

Join a global leader with long-term growth potential

Job Description

Manage a portfolio of client accounts and collect outstanding balances

Build relationships with client contacts and Accounts Payable teams

Investigate and resolve invoice, billing, and payment discrepancies

Execute collection activities including statements, correspondence, and follow-up communications

Maintain detailed collection notes and payment commitments

Support complex and global client accounts

Prepare debtor analyses, payment schedules, and collection forecasts

Communicate collection performance, risks, and expected receipts to stakeholders

Escalate at-risk accounts and recommend appropriate recovery actions

Partner with Finance, Billing, and client-facing teams to achieve collection objectives

Deliver exceptional customer service while maintaining confidentiality and professionalism

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

Required Qualifications

3+ years of collections, accounts receivable, or credit control experience

Experience managing account portfolios and collecting outstanding balances

Strong client relationship management and customer service skills

Ability to resolve invoice, billing, and payment issues independently

Strong Microsoft Excel and Word skills

Excellent verbal and written communication skills

Strong organizational, analytical, and problem-solving abilities

Preferred Qualifications

Professional services, legal, consulting, or accounting industry experience

Experience managing key, global, or multi-currency accounts

Elite 3E experience strongly preferred

Experience with Elite Enterprise, Aderant, CMS, or similar billing platforms

Bachelor's degree in Accounting, Finance, Business, or related field preferred

What's on Offer

Fully remote opportunity

Standard 40-hour work week

Exposure to complex, high-value client accounts

Opportunity to work within a globally recognized professional services organization

Collaborative and supportive Finance environment

Potential for permanent employment consideration based on performance and business needs

Immediate opportunity to make an impact on a growing team