IT Application Development - Senior Manager (ITAD-SM/ETS)

IT Application Development – Senior Manager (ITAD-SM/ETS)

This IT Application Development – Senior Manager is a career-defining opportunity for a leader who wants their technical skills to directly improve the lives of millions. This position offers massive public impact, high-level leadership authority, and deep job stability.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

The Enterprise Technology Services (ETS) Division is the agency-designated technology provider for the Health Care Authority (HCA). Application Services within ETS delivers innovative Information Technology (IT) solutions for enterprise-class software applications, content management systems, internal and external web-properties, video production and event live streaming supporting the mission of the Health Care Authority divisions and business groups.

As member of the ETS leadership team, this IT Senior Manager is responsible for managing two different IT functional teams of professionals analyzing, designing, constructing, configuring, maintaining, enhancing, deploying, and maintaining applications and internal/external facing web properties. It also provides application technology consultation and planning (to executive management and all levels of agency staff), technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services, like video production and live event streaming, keeping the agency business divisions needs and priorities in mind.

This position is eligible to telework but is required to report on-site a minimum of 1 business day a week and occasionally at other times to meet business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Duties

Some of what you will do:

• Manage Application Services section comprised of highly technical IT professionals, spanning three job families, providing end-to-end services in HCA's high-profile enterprise-class software systems, legacy applications, database systems, and Content Management Systems (CMS) comprised of internet and intranet sites and digital multimedia services.
• Provide strategic leadership and overall management of the agency's ServiceNow platform to ensure enterprise-wide IT service management (ITSM) capabilities are stable, secure, scalable, and aligned with ETS and HCA business strategies.
• Provide enterprise oversight and lifecycle management of Software-as-a-Service (SaaS) platforms used across HCA (excluding MES systems), ensuring alignment with agency business needs, technology standards, and long-term IT strategic direction. Provide leadership and Application Services perspective in ETS division strategic and tactical technology projects
• Provide project sponsorship for critical Application Services initiatives.
• Serve as a key participant in cross-functional teams to ensure smooth day-to-day operations of HCA computing systems.
• Serve as a key member of the ETS leadership team.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

• Bachelor's degree in management information systems, Computer Science, or a closely related field.
• Ten (10) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
• Four (4) years as an IT Manager in state service managing large enterprise software applications.
• Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstrated experience using metrics and data to plan and evaluate application service delivery. Metrics must be used to detect issues and resolve them.
• Working knowledge of Information Technology Infrastructure Library (ITIL) and Project Management Body of Knowledge (PMBOK).
• Budgeting knowledge and experience.
• Managerial Courage: Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.
• Building Effective Teams: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Organizational Agility: Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
• Valuing Diversity: Manages all kinds and classes of people equitably; supports equal and fair treatment and opportunity for all; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated.
• Drive for Results: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Strategic Agility and Innovation Management: Anticipates future consequences and trends accurately; brings creative ideas to market; recognizes strategic opportunities for change; creates competitive and breakthrough strategies.
• Creativity: Generates many new and unique ideas; makes connections among previously unrelated notions; is unafraid to use unorthodox methods; is seen as original and value-added in brainstorming settings.

Preferred qualifications:

• Project Management Professional (PMP) Certification.
• Information Technology Infrastructure Library (ITIL) Foundations Certification.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.