Mortgage Processor

Why This Role Exists

Purchasing a home is one of the most important financial decisions our members will make, and a seamless mortgage experience depends on strong operational execution behind the scenes. As a Mortgage Processor, you play a critical role in moving loan applications from approval to closing by ensuring documentation is accurate, complete, and submitted on time.

In this role, you serve as the central point of coordination between borrowers, loan officers, underwriters, real estate professionals, and closing attorneys. Your ability to manage multiple files, communicate proactively, and maintain compliance helps create an exceptional member experience while ensuring loans close efficiently and accurately.

As a Mortgage Processor you'll join a collaborative team that plays a critical role in helping members navigate one of life's biggest milestones. Your work will directly contribute to a smooth, compliant, and exceptional mortgage experience while providing opportunities to expand your knowledge and grow your career.

What You'll Own

• Management of a pipeline of mortgage loan files from processing through closing.
• Collection, review, and validation of required loan documentation.
• Ongoing communication with borrowers and key stakeholders throughout the loan process.
• Tracking loan conditions, third-party documentation, and underwriting requirements.
• Maintaining compliance with Metro Credit Union policies and residential lending regulations.
• Ensuring loans progress efficiently while meeting established service levels and deadlines.

What You'll Do

• Manage a pipeline of up to 40 mortgage loans while meeting established turn times and closing deadlines.
• Process mortgage loan files in accordance with underwriting standards and lending guidelines.
• Order and obtain employment verifications, asset verifications, and other required documentation.
• Maintain regular communication with borrowers, providing updates and support throughout the mortgage process.
• Track appraisals, title work, approval conditions, and other documentation to ensure timely completion.
• Review incoming documentation for accuracy and completeness before submitting files for underwriting review.
• Maintain detailed communication logs and loan documentation records.
• Partner with internal and external stakeholders to facilitate a smooth and timely closing experience.

Success Looks Like in 12 to 18 Months

• Consistently maintaining a healthy pipeline while meeting service-level expectations.
• Borrowers receive timely updates and exceptional service throughout the lending process.
• Loan files are submitted with complete and accurate documentation, minimizing delays.
• Compliance and quality standards are consistently met.
• Strong working relationships are established with loan officers, underwriters, attorneys, and real estate professionals.
• Mortgage closings are completed efficiently and on schedule.

You'll Love This Role If...

• You thrive in a fast-paced environment with competing priorities.
• You enjoy staying organized and managing multiple files simultaneously.
• You have strong attention to detail and enjoy reviewing documentation for accuracy.
• You take pride in delivering excellent service and communicating proactively.
• You enjoy collaborating with internal and external partners to achieve a common goal.
• You find satisfaction in helping members achieve homeownership.

AI Expectations

We are looking for team members who embrace innovation and continuous improvement. The ideal candidate will be open to leveraging AI-powered tools, automation, and technology solutions to streamline workflows, improve productivity, enhance accuracy, and create a better experience for both members and employees.

Required Qualifications

• High school diploma or equivalent strongly preferred.
• Minimum of two years of mortgage processing experience strongly preferred.
• Knowledge of residential mortgage lending processes, documentation, and disclosures.
• Strong organizational, multitasking, and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.

Strong written and verbal communication skills.

Preferred Qualifications

• Experience using mortgage loan origination systems, particularly Encompass LOS.
• Prior banking or credit union experience.
• Knowledge of residential lending regulations and compliance requirements.
• Associate's or Bachelor's degree, or an equivalent combination of education and experience.

Benefits, Hybrid Eligibility, and Compensation

Hybrid Policy Eligibility

• Minimum days in office per week: 3 (Tuesday and Wednesday required).
• New hires must be onsite 5 days per week during onboarding.
• Not eligible for a 4x10 schedule.

Compensation Disclosure

$23/hour - $31/hour (based on experience and qualifications).

The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.

This position is not eligible for visa sponsorship.

Our Benefits

We believe great work starts with supporting our people. That's why we offer a competitive and well-rounded benefits package designed to support your health, financial well-being, career growth, and work-life balance. From medical, dental, and vision coverage to retirement savings, paid time off, learning opportunities, and employee wellness resources, we invest in helping our employees thrive both at work and beyond.

Click here to learn more about our benefits package and employee perks.

Ready to Make an Impact?

At Metro Credit Union, we believe our employees are our greatest asset. We are committed to creating a work environment where you can thrive professionally while maintaining work-life balance. From comprehensive benefits and competitive compensation to opportunities for growth and development, we invest in your success. Join a team where your work makes a real difference in protecting our members and strengthening our community.

About Metro Credit Union

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.4 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its View email address on click.appcast.io program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.