Clinical Liaison FT | Surprise Rehab

Clinical Liaison

Are you passionate about patient care, driven by results, and motivated to help others through some of life's most challenging moments? Do you thrive on building relationships, creating new opportunities, and making an impact? If so, we'd love to meet you.

At PAM Health, every success story starts with compassionate professionals who are committed to helping patients regain their independence. From the moment someone enters our hospital, they become part of our PAMily. As a Clinical Navigator, you'll play a vital role in guiding patients and families through the rehabilitation journey while serving as a trusted clinical resource and strategic partner to referral sources throughout the community.

We're looking for a proactive, results-oriented "hunter" who enjoys developing new business, strengthening existing referral relationships, and identifying admission opportunities across key referral markets. The ideal candidate is energized by being in the field, comfortable calling on physicians and healthcare partners, and motivated to grow hospital census through exceptional relationship management and clinical expertise.

If you're looking for an opportunity to combine your clinical expertise with business development, relationship building, and meaningful patient impact while helping grow a high-performing rehabilitation hospital, we encourage you to apply and become part of the PAM Health family.

Responsibilities

• Proactively develop new referral relationships and expand existing partnerships within assigned markets.
• Serve as a visible presence throughout key referral territories by routinely calling on physicians, hospitals, case managers, discharge planners, skilled nursing facilities, and other referral partners.
• Identify and pursue new admission opportunities to support hospital census growth.
• Build and maintain strong relationships with physicians, case managers, discharge planners, ICU and floor nurses, payer representatives, patients, and family members.
• Conduct clinical assessments to determine patient appropriateness for admission.
• Analyze referral and admission trends to identify opportunities for market growth and improved outcomes.
• Partner with admissions and clinical teams to ensure a seamless referral and admission experience.
• Educate referral sources on PAM Health's rehabilitation services, clinical outcomes, and patient success stories.
• Provide recommendations to improve customer service, referral conversion, patient satisfaction, and quality initiatives.
• Represent PAM Health with professionalism, integrity, and a patient-centered approach.

Qualifications

• Education and Training: Degree in a health-related field from an accredited college or university preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. Prior marketing and/or rehabilitation/LTACH experience preferred.
• Experience: Must have a minimum of two years' experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

Our preferred candidate will have the following qualifications:

• Strong experience with community outreach and business development
• Established relationships with Skilled Nursing Facilities (SNFs), Assisted Living Facilities, and other post-acute providers
• Proven ability to generate referrals through face-to-face relationship building
• Strong communication and networking skills
• Self-motivated, independent, and comfortable spending significant time in the field

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program.