Field Service Representative - Controls (Dedicated)

The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them! Job Description Main office: Rolling Meadows, Illinios. For this role, there is an on-site component that will require you to be on-site in Cambridge, Canada to be involved with the build of the machine (living in Canada for 6 months to a year). Once the machine is built, you would move back to the Chicago area and provide ongoing support to the customer at their location: Illinois (Rockford), South Carolina (Clayton), Pennsylvania (Allentown) ESSENTIAL JOB DUTIES: Embedded – Asset Build Stage (located at the build division) Working with cross-functional disciplines and departments on brand new equipment where you’ll be expected to be part of or acquire: Integration with the CAPEX Team – valued and contributing team member of the build team Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers Deepening Product Knowledge – Understanding the customer’s product and assembly process Enhancing Technical Skills – Learning critical processes & new technologies Operational Proficiency – Gaining hands-on experience with PLC, HMI, and Servo systems, fault messaging, and machine diagnostics Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, installation, & SAT Embedded – On-Site Stage Execute the POST- SAT Service Support Strategy as per contract including: Formal and informal training as required Transfer of knowledge to the customer Primary liaison to the customer Role will be embedded at the Customer’s facility for the duration of the embedded resource contract Facilitate warranty/non-warranty claims with the customer centric team. Responsibilities Include: Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment Troubleshoot controls equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements Operate system to demonstrate equipment operation and to analyze malfunctions. Record changes to software and electrical schematics following our red line process. Provide information for machine technical documentation. Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance. Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting. Work with suppliers to resolve technical issues at customers’ sites. Make recommendations for software changes only on items that require changes. Follow all customers’ safety regulations while at their facility. Maintain service reports and bulletins as required and submit them to the appropriate departments. Responsible to meet or exceed customer expectations in an efficient manner. Be able to make accurate equipment audits and reports. Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance. Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development. Maintain International Standardization Organization (ISO) standards. Work on site at customer’s facility daily and be required to provide weekly time and site report details. Weekend work may be required on an as-needed basis. Reside near the customer site for quick responsiveness. Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday. Work within the employee handbook requirements of embedded resources within the embedded contract. Comply with all ATS Company policies. Other duties as assigned. Health, Safety and Environmental All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner. Work in compliance with divisional health, safety and environmental procedures Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods Report any unsafe conditions or unsafe acts Report defect in any equipment or protective device Ensure that the required protective equipment is used for the assigned tasks Attend all required health, safety and environmental training Report any accidents/incidents to supervisor Assist in investigating accidents/incidents Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct Qualifications Education: Bachelor’s degree in controls engineering, or equivalent combination of education and experience related field, and successful demonstration of knowledge and responsibilities. Experience: Greater than three (3) years of experience within a control and automation environment. Current experience with Rockwell, Siemens PLC programming languages, architecture, and networks for design, debug and troubleshooting. Other platforms a plus. Experience with large scale, highly complex industrial control systems with preference Life Science type systems Servo experience is required (camming servo experience preferred). ABB/Fanuc robot experience would be of value. Experience in Vision, sensing and peripheral systems. Network experience using Ethernet/IP, Profinet, and other industrial control/IT networks. Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization. Self-motivated, proactive, and willing to take on new challenges and tasks. Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint) Experience using Salesforce would be an advantage. Strong communication skills, ability to build and maintain relationships, Customer-Centric. Requires excellent interpersonal and commercial skills Strong command of the English language with the ability to communicate effectively, both orally and in writing. Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience. The ability to read drawings, reference manuals and assembly systems instruction guides is essential. Dependable with a great work ethic and attendance. Able to work independently in a fast-paced environment with no supervision. Driving license in good standing is essential. Required to be able to travel to the US, Canada and Europe Required to locate for the period of the system build (at any of our ATS manufacturing sites) We offer COMPETITIVE Total Rewards - Competitive starting salaries ($35 - $44/hour USD). Additional benefits include overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, Retirement Savings Matching program and optional Employee Share Purchase Program. #J-18808-Ljbffr