Trailer Program Administrator

Job Description

Job Description

Headquartered in Louisville, Kentucky, Mercer Transportation has been recognized for more than 40 years as one of the nation’s leading owner-operator companies. Our reputation is built on honesty, professional freedom, respect, and a family-oriented culture.

We’re seeking a Trailer Program Administrator to support the day-to-day operation of Mercer Trailer Leasing, LLC’s trailer lease program. This hands-on role combines customer service, lease administration, trailer inspections, payment processing, report reconciliation, and coordination of repairs and documentation.

The ideal candidate is detail-oriented, mechanically inclined, and comfortable explaining lease and payment requirements to owner-operators. Success requires strong follow-through, sound judgment, and the ability to work effectively with lessees, vendors, customers, and internal departments.

This position is onsite Monday–Friday, 8:00 a.m.–5:00 p.m.

What’s In It for You

• Competitive Pay – Compensation based on relevant experience
• Comprehensive Health Coverage – Mercer contributes over $7,500 per year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0 per month for employee-only coverage
• Earn Extra Rewards – Receive up to $300 per year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Training and Growth – Learn Mercer’s trailer program, leasing processes, safety requirements, and operational systems

What You’ll Do

• Conduct or support detailed trailer inspections following applicable DOT protocols and company procedures
• Explain the Trailer Program to current and prospective lessees, including lease terms, payment deductions, warranties, payoff requirements, maintenance responsibilities, and program expectations
• Prepare, review, and maintain lease agreements, signatures, inspection records, and related documentation
• Respond to questions from lessees regarding agreements, accounts, trailers, repairs, and program participation
• Prepare check requests and supporting documentation for monthly charges and other authorized expenses
• Reconcile financial and operational reports, research discrepancies, and coordinate corrections
• Communicate with internal departments, vendors, and customers regarding repairs, payments, documentation, and trailer-related concerns
• Monitor records for completeness and escalate safety, contractual, financial, or operational issues when additional review is needed

Who You Are

• Detail-oriented and organized, with strong follow-through and record-keeping skills
• Mechanically inclined, with experience or practical knowledge related to trailers, vehicles, equipment, or maintenance
• A clear, professional communicator who can explain contracts, payments, warranties, and program procedures
• Comfortable working with owner-operators, vendors, customers, and employees across multiple departments
• Able to research discrepancies, solve routine problems independently, and know when to escalate concerns
• Confident using email, spreadsheets, document-management systems, and company software
• Able to handle financial, contractual, and customer information appropriately
• High school diploma or GED required; experience in leasing, transportation, equipment management, accounting support, customer service, or administrative support is preferred
• Able to sit, stand, or walk for extended periods, use standard office equipment, and lift up to 25 pounds

Why Mercer

At Mercer, relationships and accountability matter. You’ll join a collaborative team that values professionalism, open communication, and dependable service while helping owner-operators safely and successfully participate in our trailer lease program.

Screening Requirements: May include a drug screen and criminal background check.

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.