Lead Director, Software Development Engineering (Member Eligibility Services)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health's exciting and impactful Claims Adjudication Software Engineering & Transformation organization is seeking a Director to lead the Eligibility portfolio for the PBM business, including the modernization of eligibility processing from legacy on-premises systems to a cloud-based data platform and API layer that serves member demographic and coverage data to enterprise consumers. The Director leads a multi-team engineering organization covering platform and API engineering, client onboarding and data integration, legacy system operations, and quality assurance, and is accountable for delivery, production stability, and modernization across the portfolio. This role reports to the Executive Director, Adjudication Software Engineering & Transformation. Own strategy, delivery, architecture, and operational stability for the eligibility platform, APIs, client onboarding and data integration, and legacy eligibility systems.

• Lead the modernization of eligibility processing from legacy on-premises platforms to cloud-based data services, including migration of clients onto the modern platform and retirement of legacy components.
• Own release management, deployment safety practices, and incident response for production-critical services, including postmortems and corrective actions.
• Partner with architecture and principal engineering on AI-enabled initiatives and integrate them into team planning and prioritization.
• Maintain strong Agile delivery and work-tracking practices across the organization.
• Partner with peer directors across the Adjudication organization on shared modernization goals and platform strategy.
• Ensure compliance of systems and applications with company policies, standards, and regulatory requirements.

10+ years in Healthcare IT, including 2+ years at a Director or Senior Manager level leading application/system teams on cloud technologies including:

• Experience owning production-critical, high-availability APIs or systems, including release management and deployment safety.
• Experience leading legacy-to-cloud modernization or data migration programs.
• Proficient in cloud engineering fundamentals - scalable, secure API and datastore design.
• Experience applying AI technologies in engineering or operations.

Experience establishing Agile delivery and work-tracking practices across teams.

• Knowledge of CMS Medicare and PBM regulatory context.
• Strong stakeholder communication and negotiation skills across engineering, product, and business leadership.

Bachelor's degree in Computer science, information systems, or related field, or equivalent work experience. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments . We anticipate the application window for this opening will close on: 11/13/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.