Desktop Support Technician

Desktop Support Technician

Concord CA $25/hr 1099 or C2C UHG / Optum No H1b 6+ Months Contract 2-3 years exp is enough

Job Description: After further discussion with PM and Stakeholders, we have decided to add additional 4 more resources. This is still covered under the approved JMH Capital budget for this project. Windows 11 deployment project Core Function: The technology support specialist provides onsite IT support at a customer site (hospital & clinic environments) within John Muir Health. This position is responsible for a wide variety of hardware, software, application, throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource.

Primary Responsibilities & Competencies

• Project Support: Participate in IT projects such as system upgrades, application rollouts, or infrastructure changes. • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization. • Maintains detailed and accurate records in workload management, asset management, and administrative applications. • Provides tier I and II support in all areas of the organizational service portfolio. • Provides excellent customer service to all levels of employees including customers, peers, and leadership. • Accurately follows documentation and checklists to ensure efficiency and consistency. • Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. • Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means. • Provide customer service support to both internal users, external customers, and vendors on JMH's Network. • Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures. • Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly. • Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively. • Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence Location: In-person CA-Concord-2540 East St -94520 (CA421) Hours: 8 hours/day

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.