Operations Supervisor

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As an Operations Supervisor at RXO, you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.What your day-to-day will look like:Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freightInvestigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clientsPractice continuous improvement bySchedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning lettersMonitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performanceTrack and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performanceHandle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to managementAt a minimum, you’ll need:5 years of experience in transportation or logisticsIt’d be great if you also have:Bachelor’s degree in a related fieldExperience working with a Transportation Management Systems (TMS), preferably Oracle Transportation ManagementExperience with process improvement initiativesSolid leadership and collaboration skills with the ability to effectively supervise, coach and influence employeesA willingness to work cross-functionally on multiple accountsExcellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audienceDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. #J-18808-Ljbffr