Team Lead Patient Access (Wednesday 4 PM to 10 PM, Thursday to Saturday 10 AM to 10 PM)

Team Lead Patient Access / Customer Service Representative On-Site: Austin, TX | Ascension Seton Medical Center Austin Shift Schedule: 4 PM to 10 PM Wednesday, 10 AM to 10 PM, Thursday to Saturday Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Team Lead, Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration – it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. What You’ll Do: Coordinate patient access activities, such as registration, billing, and scheduling, and assist management in establishing and implementing departmental goals. Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements. Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast‑paced environment . Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion. Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed. Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. What We’re Looking For: Exceptional customer service experience , communication, and interpersonal skills. Strong composure and professionalism in a fast‑paced environment . Ability to multitask and prioritize quickly with high attention to detail . Comfortable with shifting priorities based on patient needs. Experience with patient access, medical registration, insurance verification, or front desk is required for the Team Lead role. High School Diploma or GED. Ability to pass a background check, drug test, and meet vaccination requirements. What You’ll Gain: Experience in healthcare administration & patient access . Exposure to revenue cycle, insurance processes, and hospital operations . Opportunity for growth within R1. A team environment focused on innovation, collaboration, and patient experience . Meaningful work supporting patients during urgent and emotional moments. Benefits Base pay range: $20.00 - $32.11 per hour (individual pay determined by role, level, location, job-related skills, experience, and relevant education or training). Competitive benefits package. EEO Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. #J-18808-Ljbffr R1 RCM