Housekeeping - Houseperson

Job Description

Job Description

Description:

About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position:

The Houseman at Appellation Healdsburg is the essential support backbone of our housekeeping operations, ensuring seamless logistics and supply management that enables our Room Attendants to deliver exceptional guest experiences. This is an extraordinary opportunity to be part of the housekeeping team at one of Healdsburg's most distinguished properties, providing crucial behind-the-scenes support that maintains the pristine standards and luxury presentation our guests expect.

As a Houseman, you will play a vital role in the efficient operation of housekeeping services by managing linen exchange, removing soiled items from guest rooms, restocking supplies, and providing physical support to the housekeeping team. You will be responsible for maintaining clean linen inventory, transporting dirty linens to laundry station areas, ensuring adequate supplies are available throughout the property, and supporting the seamless room turnover process that defines our premium hospitality experience. You will also be assisting with in-room set ups, delivering and retrieving guest requested items.

Primary Duties and Responsibilities:

• Linen Management: Remove dirty linens, towels, and bedding from guest rooms and transport to laundry facilities in an organized and efficient manner. Supply Restocking: Deliver clean linens, towels, and guest room supplies to housekeeping carts and storage areas, ensuring adequate inventory is maintained throughout all shifts.
• Glassware and Amenity Exchange: Remove soiled glassware, cutlery, and used guest amenities from rooms, replacing with clean items according to luxury hospitality standards.
• Housekeeping Cart Support: Assist Room Attendants by restocking housekeeping carts with clean supplies, amenities, and cleaning materials as needed.
• Heavy Lifting and Transportation: Handle the physical demands of moving large quantities of linens, supplies, and equipment throughout the property, including multiple floors and outdoor areas with the use of bicycles, carts and bins.
• Laundry Operations Support: Assist with sorting, processing, and organizing clean and dirty linens, ensuring proper handling and storage of all textile items.
• Storage Area Maintenance: Maintain cleanliness and organization of linen closets, supply rooms, specified sections, and housekeeping storage areas, ensuring easy access and inventory management.
• Equipment Maintenance: Clean and maintain housekeeping carts, vacuum cleaners, and other cleaning equipment, reporting any maintenance needs to supervisors.
• Guest Room Preparation Support: Assist Room Attendants with room setup, furniture moving, and any heavy lifting required for special requests or room configurations.
• Waste Management: Collect and properly dispose of waste from guest rooms and common areas, ensuring compliance with hotel waste management procedures.
• Lost and Found Coordination: Collect lost and found items from guest rooms and deliver to housekeeping supervisor according to hotel procedures.
• Emergency Response: Respond quickly to urgent housekeeping needs, spills, or maintenance issues that require immediate attention and physical support.
• Inventory Management: Monitor and report supply levels, assist with receiving deliveries, and help maintain accurate inventory records for housekeeping supplies.
• Cross-Department Support: Assist other hotel departments with physical tasks, moving furniture, event setup, and special projects as directed by management.
• Safety Compliance: Follow all safety procedures when handling cleaning chemicals, operating equipment, and moving through guest and service areas.
• Communication: Coordinate with Room Attendants and housekeeping supervisors regarding room status, supply needs, and any issues encountered during shifts.
• Project work: Maintain areas that might require use of specialty equipment (hard surface cleaning machines, pressure washing, use of ladders and reach extending devices).
• Quality Assurance: Ensure all clean linens and supplies meet luxury standards before delivery to guest rooms and housekeeping areas.
• Training Participation: Attend all mandatory meetings, training sessions, and safety briefings as directed by housekeeping management.
• Professional Standards: Maintain professional appearance and conduct that reflects the core values of the Appellation brand and its operating standards.
• Flexible Support: Perform other duties as assigned by the Executive Housekeeper or Housekeeping Supervisor to support overall hotel operations.

Skills & Qualifications:

• Previous experience in hotel housekeeping, laundry operations, or hospitality support roles preferred. Experience in luxury hotel environment a plus.
• Daily on-premises presence required.
• Strong physical stamina and ability to perform demanding physical tasks throughout entire shift.
• Ability to lift, carry, push, and pull up to 75 pounds regularly and safely.
• Physical ability to walk extensively throughout the property and climb stairs multiple times daily.
• Excellent organizational skills and attention to detail in supply management and inventory control.
• Basic understanding of proper linen handling, cleaning supply storage, and equipment maintenance.
• Ability to work efficiently in a fast-paced environment while maintaining quality standards.
• Flexibility to work various shifts including mornings, afternoons, weekends, and holidays.
• Knowledge of luxury hospitality standards and commitment to supporting exceptional guest experiences.
• Strong teamwork skills and ability to collaborate effectively with Room Attendants and housekeeping management.
• Reliable, trustworthy, and committed to maintaining confidentiality and security protocols.
• Basic communication skills and ability to follow detailed written and verbal instructions.
• Positive attitude, strong work ethic, and willingness to take on additional responsibilities as needed.
• Understanding of proper safety procedures when handling cleaning chemicals and operating equipment.

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Stand and walk for extended periods of time, move between multiple rooms and floors throughout shift
• Bend, kneel, stoop, and reach frequently while cleaning rooms and bathrooms
• Lift and carry cleaning supplies, linens, and equipment weighing up to 50 pounds
• Push and pull housekeeping carts and vacuum cleaners
• Walk up and down stairs on a daily basis
• See and read cleaning instructions and identify areas requiring attention with or without vision aids
• Distinguish between different cleaning products and chemicals safely
• Work in various positions including standing, bending, kneeling, and reaching overhead
• Constant: standing, walking, lifting, carrying, bending, and repetitive use of hands, arms, and legs
• Frequent: heavy lifting, pushing/pulling loaded carts, climbing stairs, kneeling, stooping, reaching overhead
• Occasional: furniture moving, deep cleaning support, emergency response tasks

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.