Care Navigator

About the Role Little St John's Surgery are looking for a Care Navigator to join our reception team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail. The post is offered on a part-time basis for 22 hours a week working: Monday 13:00 to 19:00 Tuesday 08:00 to 13:00 Thursday 13:00 to 19:00 Friday 08:00 to 13:00 Occasional Saturday mornings and cover for holidays and sickness as required. Any employment offer will be subject to a full DBS check and references. Duties Receiving patients Handling all telephone and general enquiries in a professional manner, referring urgent calls to clinical staff. Making appointments for patients in accordance with practice protocols Ensuring that messages and requests for visits are recorded and that the appropriate doctor or team members receive them Ensuring that new patients complete registration forms Photocopying and/or laminating any posters, forms or leaflets when needed Processing all post and electronic communications on the day they arrive Managing the uploading and downloading of temporary resident forms Managing the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs Please see job description for further information. About the Candidate The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. About Us We are a friendly forward thinking dispensing practice located in the heart of Woodbridge, with over 7,000 patients. We are proud to have an Outstanding CQC rating and over 95% patient satisfaction score in the National Patient Survey for the past 3 years. Further information about us can be found on our website Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr West Suffolk Clinical Commissioning Group