General Manager

Job Description

Job Description

Miguel’s Jr. stays true to who we are with Our WHY, or our purpose: We create positive experiences and opportunities around the LOVE OF FOOD, FAMILY, AND SERVICE.

If you are ready to change your life for better come be a part of our team! Here at Miguel’s, you will find more than just a job. We are a family and a team with goals and aspirations!

We offer an excellent compensation and benefits package to include:

•         Great Compensation (DOE)

•         Paid Time Off (PTO) & (PSL) Paid Sick Leave 

•         Low-Cost Insurance benefits (Medical, Dental, Vision Plans)

•         Company Paid Life Insurance 

•         401(k) Plan with Awesome Company Match

·          One Year Anniversary Day

•         Free Employee shift meal 

  And much more!

General Manager Position Summary: 

The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development. The General Manager builds, leads, and develops a high-performing leadership team including the AGM, Shift Supervisors, and restaurant team members across BOH and FOH.

·         Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service.

·         Oversees all restaurant operations, ensuring adherence to company systems,, procedures, and operational standards.

·         Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals.

·         Manage third-party delivery services and ensure same quality of food and guest service Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability.

·         Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors.

·         Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development.

·         Manages all training requirements for team members through Ole Academy and other sources.

·         Leads by example through hands-on coaching, performance feedback, and reinforcement of company vision and values and expectations.

·         Regularly discusses performance and supports career development planning for leadership team members.

·         Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns.

·         Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations.

·         Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures.

·         Responsible to manage guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.

·         Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time.

·         Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts.

·         Creates effective schedules that align staffing levels with business needs while maintaining labor targets.

·         Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed.

·         Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention.

·         Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards.

·         Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements.

·         Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.

·         Oversees facility condition, security systems, and the coordination of maintenance needs.

·         Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans.

·         Partners with support teams (HR, Training, Operations, Facilities) to ensure alignment and execution of company initiatives.

·         Promotes open, clear, and consistent communication with team members to support engagement and operational success.

·         Represents the brand professionally within the community and supports local marketing and community engagement efforts.

·         Completes other duties assigned by the Area Coach.

·         Obtains ServSafe Certification within 30 days of hire.

Requirements

·         Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility.

·         Proven ability to lead, coach, and motivate high-performing teams.

·         Strong operational, financial, and problem-solving skills.

·         Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.

·         Flexible availability, including nights, weekends, and holidays.

·         Intermediate computer skills, including MS Office (Excel, Word, Outlook).

·         High School Diploma or equivalent.

Key Competencies

·         Guest-Centered Mindset

·         Team Leadership & Coaching

·         Communication & Coordination

·         Problem Solving

·         Reliability & Follow-Through

·         Compliance & Safety Awareness

Job Details:

• Career Advancement/Career Plan: We promote heavily from within.