Lead Operations Specialist

Lead Operations Specialist

Our not-so-secret sauce.

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Lead Operations Specialist at McGriff, a division of Marsh & McLennan Agency (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MRSH).

This is a hybrid position in our Greensboro, NC office.

A day in the life.

As our Lead Operations Specialist on the McGriff Operations Team, you'll provide guidance to teammates across the retail insurance organization, and to third-party vendors, in order to support firm growth and success. You'll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Essential duties and responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Serve as subject matter expert for questions related to systems, procedures, workflows, and resources.
• Develop, maintain, and monitor adherence to procedures, standards, and workflows.
• Build and maintain relationships across business units, carriers, vendors, and outsourcing partners.
• Proactively identify and generate efficiencies and cost savings.
• Identify line of business challenges, provide support, and follow through to resolution.
• Lead and participate in project groups and collaborate with team members.
• Complete workload assessments for the locations or third-party partners to provide guidance and recommendations.
• Remain abreast of current trends in insurance operations, standards, applications, workflows, and tools to support creation of an evolving and future focused delivery of client service.
• Create and analyze reports related to productivity and other valid reference points and identify and implement opportunities for improvement.
• Assist management by serving as mentor/coach to colleagues, assigning workload distribution, and providing input on team member performance.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• College degree or equivalent education, training and work-related experience
• Five years of experience within the insurance industry in client service, team lead, or related role
• Highly effective written / verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively

These additional qualifications are a plus, but not required to apply:

• Property & Casualty License

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.