Assistant Sales Manager

Assistant Sales Manager for Driving AcademyThe Assistant Sales Manager for Driving Academy is the first line of leadership and excellence in sales. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. Individuals in this role are experts in inside sales, and will be responsible for directing the customer experience, and ushering warm leads through the sales process from beginning to end.We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.Performance ObjectivesCommunicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrityMaintains outbound/inbound phone call volume with warm leads to set sales appointmentsConducts sales presentation within Driving Academy's office environment in accordance with standard operating proceduresProcesses payments made by cash, check, and/or credit cardFields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative's knowledge or authority, forward it to the appropriate staffInstructs new students procedures in the classroom and schoolEnsures customer documentation and service requests are compliant with organizational and state/federal policyProcesses invoices, and related documentsMaintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentationUtilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problemsMaster company knowledge of services modelPerforms other related duties as assignedKey CompetenciesExcellent sales and negotiation skillsDetailed knowledge of inside sales strategiesExcellent communication and interpersonal skills.Strong analytical and problem solving skillsExcellent organizational skills, attention to detail, and follow-up approachAbility to effectively communicate with team members, management, and customers in verbal, telephone, and written formatAbility to maintain a professional demeanor and appearanceCompetitive mindset to WIN, while maintaining a team-oriented attitudeAbility to maintain positive attitude and function well while working in a high-paced and at times stressful environmentProficient with Microsoft Office Suite, Google Suite, or related softwareProficient with CRM softwareEducation and ExperienceHigh school diploma or equivalent requiredBachelor's degree in Marketing, Sales, Business or related equivalent of experience preferredMinimum 5 years of sales experience, including inside sales & telecom salesAt least 2 years in a supervisory capacityFluency in English and Spanish requiredPhysical RequirementsAbility to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computerRequires ability to occasionally lift up to 15 lbsReasonable accommodations may be made to enable individuals with disabilities to perform the essential requirementsBenefitsHealth Insurance SubsidyPaid HolidaysPTO Program401KTuition ReimbursementProfessional Sales Training & Development OpportunitiesSick LeaveCommitment to DiversityAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.