Network Engineer

Job Profile: IT Support Specialist 1 Job Family: IT Support Services Time Type: Full time Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes. Job Description: We are seeking a customer-focused Network Field Engineer to support the installation, maintenance, integration, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This role combines hands‑on field work with strong documentation, customer interaction, and collaboration with operations and engineering teams to ensure reliable, secure, and high-performing enterprise network environments. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. Salary Range: $48,600 - $57,500- Depending upon Experience Essential Duties: Install, configure, integrate, repair, upgrade, and maintain network infrastructure including: Copper and fiber cabling Network switches, routers and firewalls Wireless access points UPS systems and environmental or security devices Perform on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues, serving as an escalation point when required. Provide direct onsite and remote technical support to customers and internal stakeholders, ensuring timely resolution of incidents and service requests. Conduct scheduled upgrades, emergency response, and preventative maintenance across campuses or customer sites, including participation in a 24x7 on-call or shift-based rotation as required. Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement network and security solutions. Maintain accurate and up-to-date documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW platforms. Ensure compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment. Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance. Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms. Collaborate across teams and actively participate in ET/ASU events and programs. Desired Qualifications: 2+ years of experience with Category and fiber cabling, including termination and testing (Fluke/OTDR). Working knowledge of Layer 2 networking, TCP/IP, DHCP, DNS, SNMP, and Wi‑Fi fundamentals. Experience with network vendors and platforms such as Arista (required/preferred), and familiarity with Cisco, Juniper, or Ubiquiti devices. Familiarity with wireless, telephony, cloud-based management tools, and network test equipment. Experience supporting security infrastructure such as firewalls, VPNs, CCTV, or access control systems. Proficiency with Microsoft Office and standard business productivity tools. Industry certifications preferred: Arista ACE Certification, CompTIA A+, Network+, Security+; Cisco CCNA; or equivalent vendor certifications. Ability to read construction drawings, create or redline low‑voltage plans, and coordinate with facilities teams. Customer‑service oriented with strong interpersonal and communication skills. Detail‑oriented, accurate, and committed to delivering high-quality service. Self‑motivated, able to work independently or as part of a team. Professional appearance and demeanor. Strong problem‑solving skills and a commitment to continuous learning and staying current with evolving network and security technologies. Proven experience with network cabling, hardware installation, and field-based troubleshooting. Experience with service ticket management. Provides basic personal tools; advanced test equipment may be supplied by the organization. Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values‑driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs. Working Environment: Combination of office and field-based work, including extended computer use and onsite physical tasks such as standing, bending, lifting, and working with cabling or mounted equipment. Work hours may include rotating shifts, nights, weekends, or on‑call coverage in a 24x7 operational environment. Occupy office locations in remote locations when need arises. Office locations can be Downtown Phoenix, Mayo, Tempe, Polytechnic, West Valley. Requires the ability to manage shifting priorities, work under pressure, and maintain regular and predictable attendance. Valid driver's license with a clean driving record. Ability to lift and move network equipment (typically up to 55 lbs or more as required). Special Instructions: In your cover letter: Describe your hands on experience with Arista and Cisco network infrastructure, and your experience with structured/ category cabling and network engineering operations. Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values‑driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision‑making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Why join us? Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility . Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact . Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World‑class, low cost education . Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks. Exposure to industry giants . ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. Driving Requirement: This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment. Location: Campus: Tempe Funding: No Federal Funding Graduate Assistant, Intern and part‑time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco‑free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io. Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. #J-18808-Ljbffr