Project Manager

Project Manager
Location: Orlando,FL
Duration: 6 months - 8/26/2026 to 2/27/2027 (this is for a leave of absence)
Office Location Options:
o Orlando, FL
Expected hybrid schedule (4 days onsite Monday - Thursday, remote on Friday)

Core Responsibilities:
Serve as the key point of contact for DTOC Incident Management stakeholders to intake, align to scope, prioritize, and schedule initiatives and requests.
Lead the DTOC transition project to Disneyland Paris end-to-end, including gathering requirements, defining scope, identifying impacted teams, sizing impacts, and coordinating resource scheduling with management teams.
Manage several smaller, concurrent DTOC initiatives alongside the primary transition project, adjusting priorities as needs evolve.
Implement and manage ITIL-centric initiatives, specifically focusing on optimizing Incident, Problem, and Change Management workflows to ensure service reliability.
Ensure clear reporting of project status, including timelines, milestone tracking, and risks, to executives, stakeholders, and management teams.
Prioritize and escalate critical project tasks, execute project work plans, and revise as appropriate to meet changing needs.
Coordinate on-call schedules, escalation paths, and major incident response processes in partnership with Incident Management leadership.
Facilitate or support Major Incident Reviews / Post-Incident Reviews (PIRs), ensuring root cause, action items, and follow-through are tracked to closure.
Apply analytical and critical thinking to identify team, process, or tool inefficiencies and risk areas; recommend solutions and implement remediations.
Ensure project documentation is complete, current, and stored appropriately, and support a smooth hand-off of open items at the conclusion of the engagement.

Basic Qualifications:
5-7 years of experience in Technical Project/Program Management, utilizing waterfall and agile methodologies.
Strong ITIL / IT service operations experience, including Incident, Problem, and Change Management processes.
Proven ability to work independently and self-sufficiently with limited day-to-day oversight, ramping up quickly on existing programs and stakeholder relationships.
Ability to work under pressure while managing multiple projects and initiatives, across a range of internal teams and vendors.
Strong organizational and prioritization skills with excellent attention to detail.
Excellent meeting facilitation skills and effective team player.
Experience with Jira and Jira Service Management, ServiceNow, or comparable ITSM/project tracking tools.
Ability to develop and deliver executive-level presentations and status reports using PowerPoint or Keynote.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Comfort operating at the process and coordination level; limited need for deep technical/engineering expertise.

Preferred Qualifications:
Previous experience in a Technology Operations, Incident Management, and/or Media/Entertainment environment.
Experience supporting international or multi-region program transitions (e.g., site-to-site operational hand-offs).
Proficiency with ServiceNow or a comparable ITSM platform.
Proficiency with PowerBI or other analytics/dashboard tools.
PMP, ITIL Foundation, or Certified Scrum Master certification a plus.
Preferred Education:
Bachelor's degree in business, information systems, or a related technical discipline; or equivalent experience.

Additional Notes:
P2 level (think Manager level in DTOC)
Coverage for Leave of Absence
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The role is a combination of project management, IT service management (ITIL), operational governance, and executive communication. ITIL Incident Management focuses on restoring service quickly after disruptions, while Problem Management addresses root causes and Change Management governs controlled changes to IT systems.
Review overnight incidents, major outages, and escalations.
Meet with Incident Management leaders to understand operational risks.
Verify that open incidents have owners and that critical issues are progressing toward resolution.
Review major incident reports and determine whether a Problem Record or Change Request needs to be initiated.
The ideal candidate would likely have:
Strong project management skills
Experience in Technology Operations Centers (NOC, Service Desk, Command Center, IT Operations)
Solid ITIL knowledge
Excellent stakeholder management abilities
Executive communication and presentation skills
Experience with Jira, ServiceNow, or other ITSM platforms
FRENCH Speaking would be Ideal due to some work being performed on the Paris Disneyland Project