Senior Specialist, Vision Care Sales Operations and Professional Medical Services

The Vision Care Sales Operations & Professional Medical Services Senior Specialist is responsible for managing the operational components of RetinaVue P.C. and providing business operations support to the Vision Care team. This role oversees vendors and processes that ensure compliant, 50‑state coverage for the overread network, including physician credentialing, state licensing, audit support, and network optimization. What You’ll Be Doing Sales Operations & Project Management (80%) Align on strategic priorities with commercial leadership and streamline the processes that support those priorities. Manage the analytics and reporting cadence for core business KPIs. Own the customer relationships for the top‑tier accounts that require ongoing touch and coordination post‑implementation. Set standard operating procedures for more refined and consistent business execution. Train cross‑functional teams accordingly. Support strategic account segmentation and VSM/TM alignment. Develop and maintain sales forecasts, pipeline reviews, and performance dashboards. Act as a strategic liaison between Sales, Marketing, Contracting/Legal, Finance, Supply Chain, and IT. Support key account strategy with data and insights. RetinaVue, P.C. – Physician Management (10%) Complete physician credentialing and re‑appointment through a third‑party vendor. Serve as the conduit between the vendor and the physicians for document completion and renewals. Review reader performance for readability and 24‑hr turnaround time, providing oversight, communication, reporting, and corrective action. Manage the reader network size by monitoring read volumes against state coverage and redundancy. Conduct physician onboarding and termination accordingly. Serve as the point of escalation for exam disputes and re‑routing to the interpreting physician. RetinaVue, P.C. – Infrastructure Management (10%) Complete physician payments for monthly exams and clinical service director agreements. Manage the annual filing for state registration through a third‑party vendor. Serve as the conduit between the vendor, the physicians, and Baxter legal for entity expansion and renewal. Manage the cost structure for all direct expenses, including insurance, taxes, mailbox, and management services fees. Work with finance and accounts payable to maintain transparent reporting, budgeting, and continuity of services. Serve as the primary point of contact for internal and external audits. Own the record keeping and source of truth for process compliance. What You’ll Bring Bachelor’s Degree required. 5+ years of experience in the healthcare‑related field. Experience creating and deploying standard operating procedures. Heavy analytical strengths and system knowledge. Financial orientation with strong attention to detail. Strong ability to initiate and maintain cross‑functional relationships. Ability to communicate at all levels of the organization. Ability to multi‑task and align priorities accordingly. Ability to exercise appropriate independent judgment. Ability to handle multiple responsibilities under pressure. Estimated Salary $96,000 – $132,000 annually. The range reflects an anticipated salary range for the position and may vary based on market data and other factors. Benefits U.S. Benefits (except for Puerto Rico). Baxter offers comprehensive compensation and benefits packages for eligible roles, including medical and dental coverage starting on day one, basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) and a 401(k) Retirement Savings Plan (RSP) with employer matching. Employees also receive Flexible Spending Accounts, educational assistance programs, family and medical leave of absence, paid parental leave, commuting benefits, an Employee Discount Program, an Employee Assistance Program (EAP), and childcare benefits. Equal Employment Opportunity Baxter is an equal‑opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations for individuals with disabilities globally. If you need an accommodation due to a medical condition or disability, please let us know the nature of your request along with your contact information. #J-18808-Ljbffr