Clinic Flow Coordinator (West Sacramento)

Clinic Flow Coordinator (West Sacramento) Position Title: Clinic Flow Coordinator Department: Medical Reports To Title: Health Center Manager Location: West Sacramento, CA Hours: Full time, 40 hours per week, Mon to Fri Pay Range: $27.42 to $33.51/hr DLSE/FLSA Status: Nonexempt/Hourly position Supervisory Responsibilities: No About CommuniCare+OLE: Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high‑quality primary care to all, regardless of insurance or ability to pay. The organization offers comprehensive care, including medical, dental, behavioral health, substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Services are also available through mobile health, home visiting, and community and school‑based programs. Benefits Medical, Dental, and Vision coverage: Employer covers 90% of employee premiums and 50% of dependent premiums; 18 days of PTO (vacation & sick); 10 paid holidays plus one float holiday; 2% employer match with a 4% employee contribution 403(b) retirement plan; tuition reimbursement up to $2,000 per calendar year; health savings account contribution; life and accidental insurance coverage. Job Summary / Overview The Clinic Flow Coordinator works under the supervision of the Back Office Supervisor and collaborates with the Health Center Manager to optimize the flow of activities in the Primary Care clinic back office. The role facilitates communication among providers, staff, and patients, requiring the ability to multitask and manage competing priorities. Inclusivity Statement The workplace promotes and values diversity and life experience. We encourage people of all backgrounds to apply, including but not limited to Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. You are welcome here. Minimum Position Requirements Education: Completion of M.A. certification required; Phlebotomy certification preferred. Experience: Two years working as an M.A. in an outpatient setting; experience working in a health clinic or demonstrated commitment to low‑income populations highly preferred. Special Skills / Training: CPR certification required; ability to work in a fast‑paced environment; bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred. Essential Functions and Responsibilities Knowledge of Federally Qualified Health Centers and key health center principles and guidelines. Knowledge of computer systems, electronic health record system, spreadsheets, and scheduling guidelines. Overall coordination of clinic flow in the back office, including management of canceled appointments and no‑show appointments. Maximize schedules by managing and working with various schedules and overseeing the stand‑by list. Collaborate with the Clinic Manager, Medical Director, Access Supervisor, Lead Medical Assistant, and/or Back Office Supervisor to ensure appointment slots are filled. Ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure exam rooms are utilized to full capacity. Screen patients for appropriateness of clinic visits and coordinate case information; ensure triage protocols are followed. Collaborate with nursing staff to minimize wait times for patients, especially those with urgent needs. Support teams for quick starts. Serve as backup to the Lead MA/Back Office Supervisor for administrative duties as needed. Support medical assistants with QIP measures. Maintain patient confidentiality in accordance with policy and HIPAA guidelines. Assist Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required; may be asked to call patients to schedule appointments. Help clean and stock patient care areas and workstations. Attend monthly update meetings, in‑services, and trainings. Assist with inventory, ordering, and stocking medical supplies when necessary. Assist with other duties as assigned, including serving as a Medical Assistant, according to expectations set forth in the current job description. Support remote healthcare providers by coordinating the referral of patients to the health center for point‑of‑care testing and subsequently communicating test results back to providers. Provide support with routine monitoring of oxygen tank levels weekly. Primary contact for handling back‑line calls and supporting newborn registration and scheduling as directed by regional needs. *** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all‑inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. *** Equal Employment Opportunity. #J-18808-Ljbffr OLE Health