Quality Manager

GNS North America We deliver advanced metalworking solutions for automotive and industrial clients. This role involves managing the internal and external functions of the Quality department, ensuring all products meet or exceed quality standards, and leading continuous improvement initiatives. Job Overview Manage all aspects of the internal and external function of the Quality department. Record and report all quality concerns, and all quality histories to management and production support personnel. Offer assistance in all aspects of continuous improvement activities, quality planning, and customer satisfaction and supplier enhancement. Essential Duties and Responsibilities Quality liaison between the company and the customer base. Plans, coordinates, and directs quality assurance programs designed to ensure continuous production of products consistent with established standards. Establishes and maintains Quality Assurance programs, procedures, and controls. Coordinates corrective action needs by reviewing, reporting findings, and making recommendations. Manages the maintenance of internal quality functions within the areas of Floor Support, Product Sampling, Rework, and Final Inspection. Manages the maintenance of the Gage Control Program and the Statistical Process Control Program. Manages the maintenance of the Production Books/Work Instructions placed in Plex. Ensures all products meet and/or exceed company quality standards. Oversees supplier auditing and qualification for new or proposed suppliers. Advises on installation and maintenance of inspection and testing procedures for raw materials, packaging materials, and finished products. Manages and coordinates the maintenance of the Quality System standards required by IATF16949. Manages and coordinates the Quality Management System. Documents all internal activities relative to Quality System standards and provides periodic status reports. Interfaces with company managers and customers on questions and requirements reports relative to Quality System standards. Coordinates the updating and reporting of quality metrics to management, supervision, and floor support. Participates in continuous improvement and assists in its implementation on an ongoing basis. Miscellaneous and Supervisory Responsibilities Fosters Company’s Values throughout the organization by living them daily. Acts as a good steward of the Company’s resources and exemplifies the values of the Company. Ensures personal and departmental compliance with all Company policies, procedures, values, ethics, and rules. Maintains and promotes a safe work environment through ownership of Company safety program. Supports and enforces the Company’s equal employment opportunity policy and actions. Ensures that personal conduct and work area are free from any form of harassment. Supports Company’s quality and environmental policies and programs and ensures programs’ requirements are met. Ensures that all employees actively participate in and successfully complete appropriate training. Maintains frequent, regular two‑way communication with employees to provide information on the state of the business and their performance. Meets with employees regularly to discuss their performance, with formal written performance reviews completed at least annually. Meets with supervisor at least once per year to review job performance. Supports quality and environmental management systems as required. Performs other miscellaneous duties consistent with this position. Supervisory Responsibilities Directly manages Quality Engineers, Quality Supervisors, Metallurgists, and other quality support functions as assigned. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. Qualifications Education and Experience : Bachelor’s degree in a related field required (technical field preferred); minimum of 10 years related experience in a manufacturing environment, preferably in the automotive industry; 1–3 years of experience in a leadership position or equivalent combination of education and experience. Certificates, Licenses, Registrations : Professional quality certification preferred (e.g., ASQ‑CQE, ASQ‑CQA, ASQ‑CQM). Other Skills and Abilities : Working knowledge of IATF16949 quality systems. Strong problem‑solving and corrective action background. Working knowledge of GD&T methodology. Familiarity with the tools, concepts, and methodologies of quality management. Working knowledge of SPC and gage calibration methodologies. Working knowledge of CMM technology. Key Metrics : IATF16949 certification for the respective location. Timely distribution of Cost of Quality report. PPM. Customer complaint resolution. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or government regulations; ability to write reports and procedural instructions; ability to present information efficiently and respond to questions from managers, clients, customers, suppliers, and the general public. Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference; apply concepts such as variance analysis, frequency distribution, sampling theory, and SPC to practical situations. Computer Skills Ability to use a personal computer with knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook); knowledge of the main business information system (Plex experience preferred) and internet‑based services. Reasoning Ability Ability to understand and interpret ideas and concepts to make decisions with obtained information; apply statistical methods and reasoning to practical situations. Physical Demands The employee must regularly stand, use hands, handle tools or controls, reach, talk, and hear; frequently walk; occasionally sit, climb, balance, stoop, kneel, or crouch; regularly lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required include close vision, color vision, and peripheral vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Equal Opportunity Statement GNS North America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr