Specialist - Quality Control

Quality Coordinator

The Laird Chesterfield site is seeking a Quality Coordinator. Laird designs, develops and delivers industry leading solutions that protect electronics to enhance the performance and reliability for our customers. Our global organization of world-class scientists and engineers provide solutions to our existing and future customers' complex problems. A successful candidate will lead the Chesterfield location's Quality Management System requirements as well as key improvement programs, including support for automotive and aerospace manufacturing sites across Laird. This specific location is not a manufacturing site but includes processes and activities such as Sales, Quoting, Customer Service and some Product Design. Other activities related to quality include but are not limited to system implementation, standardization, and automation. The Quality Coordinator will ensure that the organization's Quality Management System conforms to internal, Quality Standard requirements (ISO 9001 and others), customer requirements, and any applicable regulatory/legal requirements. The role will collaborate with site leadership, business leadership, and Laird Quality Leaders to ensure compliance and drive continual improvement of the Chesterfield QMS. This position will report to the Laird North America Quality Leader.

Responsibilities

• Implementation, support, and improvement of the Quality Management System (QMS) for this site.
• Maintain site metrics and communicate with business and quality leaders on site quality performance; review recommend areas for focus and attention
• Support QMS interfaces with other Manufacturing sites; this location is a remote support location for other sites
• Maintain and improve conformance to applicable Quality Standard requirements including ISO 9001, IATF 16949, AS9100 etc.
• Coordination of and participation in QMS audits by 3rd party Certification Bodies (CB); act as liaison between site team and CB
• Coordinate, maintain and improve internal audit program in compliance with Quality Standards and any relevant customer specific requirements
• Coordinate Management Review activities for Chesterfield and support of other manufacturing sites
• Conduct training on QMS procedures as required and maintain associated records
• Improve and maintain documented information control activities, including revision of the Quality Manual, development of document reviews, and control of related records
• Lead Corrective Action activities; monitor completion of assigned investigations and corrective actions; conduct verification of effectiveness
• Lead investigations on internal and 3rd party Company; improve and maintain employee competence in problem solving
• Coordinate and track continual improvement projects; evaluate effectiveness to customer or business goals/impact
• Analyze data and trends in support of QMS processes and other site activities such as customer service, customer satisfaction, complaints, or quoting
• Support the Document Change Management process for the Chesterfield site
• Additional administrative responsibilities and support for other functions at the site as needed

Requirements

• Proficient knowledge of ISO 9001 (minimum), IATF 16949 and AS9100D desirable
• Good communication skills, both written and oral.
• Ability to maintain accuracy and attention to detail.
• Ability to work as an individual contributor or in a team environment.
• Experience performing Internal Audits
• Experience with CAPA systems

Education / Experience

• Bachelor's degree in a related field (Quality Mgmt., Operations, Manufacturing Mgmt., etc.)
• Minimum 7-10 years' experience working within and/or managing a QMS certified to ISO 9001:2015 (IATF 169949 desired)
• Lead or Internal Auditor certification for ISO 9001:2015 and/or IATF 16949:2016 (desired)
• Ability to understand relevant industry controls and requirements in support of manufacturing support processes to achieve and maintain compliance with relevant Standards
• Leadership and project management skills to drive improvement projects
• Root Cause/Corrective Action training and experience
• Proficiency in Microsoft Office applications and any other relevant systems for the management of documents, corrective actions, projects, etc.