Online Admissions Specialist

General Description / Primary Purpose UNF Online Admissions Specialist, under the Admissions Coordinator Team Lead or above, plays an integral role in the design, development, implementation, and interpretation of departmental processes and/or programs. This position organizes and implements student enrollment and retention activities and uses appropriate systems to meet enrollment goals and track retention activities. Essential Job Functions Provides personalized communication to prospective and current students and documents efforts in CRM as appropriate. Implement UNF Online coaching model to support student admission and retention efforts. Serves as the initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor. Supports the admission process by participating in campaigns via CRM. Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions. Ensuring timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance. Manage special projects, as assigned. Marginal Functions During declared campus emergencies, this position may be required to perform specific job‑related duties at a designated off‑campus location or place of residence. Supervision Exercised May supervise student workers. Supervision Received General guidance and direction. The incumbent establishes procedures for attaining specific goals and objectives in a broad area of work; contact between the employee and the supervisor is limited in terms of frequency and matters covered. Required Qualifications Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator. Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of. #J-18808-Ljbffr University of North Florida