HR Operations Manager

Position Purpose:

The HR Operations Manager at the Company is responsible for leading the day-to-day operations of the HR shared service center, ensuring the efficient and effective delivery of HR programs and processes to a geographically dispersed workforce of over 15,000 employees. This role demands the application of advanced project and change management skills to facilitate seamless company transitions and uphold a high level of customer service excellence through Workday, sustaining operational ease across all HR interactions. Collaborating closely with internal departments and HR Centers of Excellence, the HR Operations Manager will oversee the development and implementation of HR policies, mentor and train staff, and monitor critical HR metrics to drive continuous improvement, all while ensuring full compliance with relevant laws and company standards.

Key Responsibilities:

• Lead and manage the HR shared service center's daily operations to deliver exceptional support to a geographically dispersed workforce, ensuring seamless execution of HR processes via Workday and maintaining high service standards.
  
• Implement and monitor HR programs, policies, and benefit plans by conducting comprehensive reviews to identify areas for improvement, and present strategic recommendations for operational enhancements and risk mitigation.
  
• Collaborate with cross-functional teams, including HR Centers of Excellence, to establish diligent communication structures and identify potential risks affecting organizational valuation during company transitions.
  
• Develop and execute training initiatives for HR staff and cross-functional team members, focusing on skill development, cross-training, and performance optimization to align with customer service excellence standards.
  
• Utilize project management and change management methodologies to drive successful organizational transitions, ensuring the smooth integration of HR operations and process improvements.
  
• Oversee key HR metrics, such as time-to-hire and vendor efficiency, to assess process performance, identify training needs, and implement process re-engineering for improved HR operational efficiency.
  
• Mentor and manage a team of hourly associates by providing ongoing coaching and development, fostering a culture of continuous improvement and adherence to high customer service standards.
  
• Coordinate and manage onboarding processes, ensuring compliance with federal and state regulations, and maintaining adherence to company policies and procedures, including background checks and I-9 compliance.
  

Direct Manager Direct Reports:

• The HR Operations Manager reports directly to the VP, Human Resources (HR) Operations and HR Services. This role requires collaboration across various internal departments, including all Centers of Excellence (COEs) within HR, ensuring the seamless execution of HR shared services.
  
• The HR Operations Manager is responsible for supervising a team of hourly associates. Key responsibilities include training, developing, mentoring, and maintaining customer service standards. This role involves managing the cross-training and continuous development of team members to ensure operational excellence and adherence to all HR-related processes and policies.
  

Travel Requirements:

• The HR Operations Manager at the Company is required to undertake occasional travel as necessary to provide on-site support and oversight for HR shared service center activities, conduct training sessions, manage cross-functional team initiatives, and ensure compliance with company policies and procedures across various locations.
  

Physical Requirements:

• The HR Operations Manager position at the Company requires the ability to perform essential office-based tasks, including but not limited to: working at a computer for extended periods, participating in virtual and in-person meetings, and effectively communicating with team members and other departments. Physical requirements typically involve sitting, standing, walking, and occasionally lifting objects up to 25 pounds. The role demands the ability to maintain focus and attention to detail in a dynamic, fast-paced environment to meet critical deadlines. This position is open to candidates requiring reasonable accommodations to perform the essential functions of the job. The Company is committed to ensuring an inclusive and supportive workplace that complies with the Americans with Disabilities Act (ADA). If accommodations are needed, inquiries can be directed to the HR department.
  

Working Conditions:

• As the HR Operations Manager at the Company, you will operate in a dynamic, hybrid work setting that balances the structured environment of our corporate office with the flexibility of remote work options. This position demands a proactive approach to navigate a fast-paced, deadline-driven atmosphere, ensuring operational excellence and customer service efficiency across our HR shared service center. You will be expected to lead and manage multiple projects simultaneously as you collaborate with various internal departments and Centers of Excellence (COEs) within HR. Success in this role requires a strategic mindset and the ability to implement process improvements effectively, focusing on supporting a growing population of over 8,000 employees. Your leadership will directly impact our operational standards and the seamless execution of people-related programs through rigorous project management and change management practices.
  

Minimum Qualifications:

• Education and Experience:
  
• Bachelor's degree in Human Resources, Business Administration, or a related field.
  
• Minimum of 5 years of experience in HR operations, with at least 2 years in a managerial role overseeing HR shared service centers.
  
• Proven track record of working within large, geographically dispersed organizations, supporting 8,000+ employees.
  

Technical Proficiencies:

• Advanced proficiency in Workday HRIS is required.
  
• Demonstrated experience with project management tools and methodologies.
  
• Skilled in utilizing data analytics software to monitor HR metrics and drive decision-making.
  

Leadership and Communication Skills:

• Strong leadership capabilities with experience in training, supervising, and mentoring HR staff and cross-functional teams.
  
• Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
  
• Ability to develop and maintain effective relationships with internal departments and external vendors.
  

HR Knowledge and Competencies:

• In-depth understanding of HR programs, policies, benefit plans, and federal/state employment laws.
  
• Expertise in managing HR compliance, including background check processes and Form I-9 requirements.
  
• Experience in change management and process improvement strategies.
  

Analytical and Problem-Solving Abilities:

Exceptional analytical skills to assess HR operations, identify risks, and recommend mitigation strategies.

Demonstrated ability to manage complex issues and implement effective solutions, enhancing the overall efficiency and effectiveness of HR services.

Note: This description is aligned with Fortune 50 corporate standards and is designed to attract highly qualified candidates for the HR Operations Manager role at the Company.

Preferred Qualifications:

1. Advanced Degree in Human Resources or Related Field: Possession of a Master's degree in Human Resources, Business Administration, or a related field can enhance strategic understanding and decision-making capabilities within the HR domain, particularly in operations management.

2. Certification in HR Management: Professional certifications such as SHRM-SCP, SPHR, or GPHR provide evidence of advanced HR knowledge and commitment to the field, enhancing leadership capability in managing HR operations effectively.

3. Expertise in HR Information Systems (HRIS) - Workday: Extensive experience in managing and optimizing HR operations through Workday, with a proven track record of implementing system improvements to enhance service quality and operational efficiency.

4. Ability to Lead Cross-Functional Teams: Demonstrated experience in leading cross-functional project teams, showcasing strong interpersonal skills to manage diverse teams and drive collaborative efforts to achieve shared goals.

5. Proven Change Management Experience: Strong background in leading organizational change initiatives, utilizing best practices to ensure smooth transitions and high levels of employee engagement.

6. Proficiency in Data Analysis and Reporting: Capability to analyze HR metrics and translate insights into actionable strategies for improving HR processes and outcomes, enhancing data-driven decision-making.

7. Strong Problem-Solving Skills: A track record of identifying potential risks and liabilities in HR processes and developing strategic solutions to mitigate these issues efficiently.

8. Excellent Communication and Interpersonal Skills: Outstanding verbal and written communication skills necessary to advise on HR-related language and facilitate effective training, mentoring, and interpersonal interactions across all levels of the organization.

9. Experience in HR Regulatory Compliance: Deep understanding of Federal and State employment laws and compliance requirements, ensuring consistent application in HR operations and minimizing organizational risk.

10. Customer Service Excellence Orientation: Commitment to delivering high levels of service to internal stakeholders, fostering a culture of exceptional customer service within the HR operations team.

Minimum Education:

• A Bachelor's degree in Human Resources, Business Administration, or a related field is required.
  

Preferred Education:

• A Master's degree in Human Resources, Business Administration, or a related field is ideal, complementing the required Bachelor's degree, to drive operational excellence and strategic insight in HR operations management.
  

Minimum Years Of Work Experience:

• The Minimum Years of Work Experience required for the HR Operations Manager role is five (5) years.
  

Certifications:

• Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) preferred.
  
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) preferred.
  
• These certifications underscore the candidate's expertise and commitment to maintaining industry-standard HR practices, aligning with the strategic objectives of the Company in fostering an efficient and adept HR department.
  

Competencies:

1. Leadership and Team Development
Demonstrates the ability to effectively supervise, mentor, and train HR staff and cross-functional team members. Fosters a culture of continuous learning and professional growth to ensure high performance and development within the HR operations team.

2. Communication Proficiency
Exhibits strong written and verbal communication skills essential for advising on HR-related language, preparing offer letters, conducting orientations, and maintaining effective communication with cross-functional and geographically dispersed teams.

3. Change and Project Management
Applies project management and change management principles to ensure seamless company transitions and improvements within HR operations. Displays an aptitude for coordinating cross-functional diligence efforts and effectively setting up organizational and communication structures.

4. Customer Service Orientation
Demonstrates a commitment to providing excellent customer service through attentive, friendly, and courteous interactions. Ensures high levels of customer satisfaction and streamlined people processes in the shared service center environment.

5. Analytical and Problem-Solving Skills
Utilizes strong analytical abilities to assess HR programs, policies, and operational metrics. Identifies and elevates areas of risk, and formulates actionable recommendations for mitigation and process improvements.

6. Technical and Systems Aptitude
Exhibits proficiency in HR information systems, particularly Workday, to manage people-related programs and processes. Ensures effective tracking and adherence to compliance standards like background checks and Form I-9.

7. Organizational Capacity
Demonstrates exceptional organizational skills to manage a complex array of HR operations tasks, including maintaining and updating training materials, coordinating onboarding processes, and ensuring the consistent application of company policies and procedures.

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Job Location: SRS Distribution - McKinney


7440 State Highway 121 McKinney, TX 75070-3104


As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: View phone number on click.appcast.io, or by email to: View email address on click.appcast.io with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.


Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.