Operational Installation Manager - Americas

We anticipate the application window for this opening will close on - 11 Dec 2026Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeThis position is based Onsite at our New Haven, CT office. It can also be located at our office in Memphis, TN (Memphis Airways).Operational Installation Manager – AmericasYou will be responsible for driving the end-to-end operational readiness and execution of Hugo RAS System installations across the Americas, ensuring that equipment, consumables, field resources, logistics, training, and customer requirements are aligned to enable successful installation and commissioning at hospital sites. This includes managing installation readiness from the sales pipeline through delivery and commissioning; coordinating pre-sale site surveys with Field Technical Services; tracking and resolving site readiness gaps; ensuring the availability of equipment and required instruments; securing Startup Specialist coverage; and aligning installation schedules and customer commitments with Sales, Supply Chain, Field Service, and other stakeholders. In parallel, you will be a key operational lead and contributor to Order-to-Cash activities across the Americas. You will drive operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries. Success in this role requires a strong execution mindset, attention to operational detail, the ability to manage multiple priorities, and a proactive approach to identifying risks, resolving bottlenecks, and improving performancePRIMARY RESPONSIBILITIES:Drive installation planning and execution by participating in weekly Americas sales funnel reviews, assessing installation requirements, and aligning operational readiness with the sales pipeline and customer commitmentsCoordinate pre-sale site inspections with Field Service, track findings, and drive resolution of issues that could prevent or delay a saleMonitor the availability and stocking levels of consumables and reusable instruments for accounts across the regionSecure assignment of a Startup Specialist for each account and ensure resource availability aligns with installation schedulesEnsure customer orders for consumables and reusable instruments are placed and fulfilled to support the initial use of the systemManage commissioning logistics, including shipment tracking, schedule coordination, and timely communication with Sales, Field Service, and the Startup SpecialistCoordinate pre-delivery site inspections, installation schedules, and commissioning activities with Medtronic teams and hospital representatives to ensure installations are completed as plannedManage special customer requests related to commissioning and proactively resolve operational issues that may impact executionMaintain operational metrics, trackers, and dashboards to monitor progress, identify risks, and ensure transparent communication of installation status and performanceDrive continuous improvement by maintaining standard work, defining and monitoring key performance metrics, utilizing global tools, analyzing root causes, and implementing corrective actionsCoordinate with Clinical Research and Training (CRMS-PACE) if scheduled in-person training for surgeons and hospital staff is in alignment with installation timelinesCoordinate export shipments across the region, ensuring accurate and complete shipping documentation, timely shipment execution, and compliance with applicable requirementsCoordinate with global and regional distribution centers to monitor and manage customer order fulfillment of consumables and reusable instrumentsKey areas of expertise are:Supply Chain & Inventory ManagementLogistics & Order FulfillmentCapital Equipment Sales SupportOrder-to-Cash (OTC) OperationsInstallation Planning & Operational ExecutionProject Management & Cross-functional CoordinationFor Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.Physical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌Recruitment Fraud AlertWe are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at View email address on click.appcast.io. ‌Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $180,000.00‌This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.Further details are available at the link below:Medtronic benefits and compensation plansIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.SummaryLocation: New Haven, Connecticut, United States of America; Memphis, Tennessee, United States of AmericaType: Full time