IT Professional I

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The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.

About the Position

In this role, you will...

Sample Duties:

End-User Technical Support & System Maintenance

• Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
• Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
• Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.
• Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.
• Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.
• Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.

Courtroom Infrastructure Management

• Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
• Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.

Asset Management, Database Records & Reporting

• Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.
• Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
• Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.

Collaboration, Training & Professional Development

• Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.
• Deliver hands‑on training and instruction to Circuit employees regarding the proper use of end‑user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.
• Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.

About the Schedule

Work Hours:

• Full-Time, 40 hours per week.
• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.
• On-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned

About You

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Systems, or related field.
• Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.

CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.

About Everything Else

Starting Pay Range: $28.34 hourly