Collections Coordinator

Overview When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work‑life balance – and best of all, a place where you are accepted and respected for your individuality. Responsibilities The purpose of the Collections Coordinator is to provide administrative and secretarial support for Collections Management and Collection Associates while using the highest degree of discretion in confidential matters. This role uses analysis, planning, and organizational methods and resources to accomplish tasks. Some degree of creativity, data analysis, and problem‑solving skills are required to effectively provide solutions to department issues. The Collections Coordinator follows department policy and procedures, exhibits teamwork, prepares and maintains accurate files, initiates the appropriate repossession and post‑auction notices as directed, and as required by law. This position has moderate supervision of work and duties include accurately processing incoming payments such as auction proceeds, trustee payments and third‑party collection agency recoveries, and timely filing of repossession invoices and condition reports. The Collections Coordinator refers post‑charge‑off accounts to third‑party collection agencies, completes reports, prepares legal documentation and forms, monitors office supply inventory, assists with projects and compiles data as requested. In addition, this role assists the team with the daily outgoing correspondence and works cooperatively with team members to accomplish work and special projects, including providing or inputting data for basic reports and spreadsheets and completing other work assignments as requested. Skills Proven ability to take independent action on assigned tasks and to prioritize work. Strong communication, interpersonal and persuasion skills. Attention to detail and accuracy. Strong organizational, analytical and problem‑solving skills and sufficient expertise to organize arrangements. Familiarity with PCs and applicable software. Working knowledge of Collection regulatory requirements, laws and credit union policies and procedures. Competencies Effective knowledge. Accountability and self‑management. Teamwork and leadership. Communication. Innovation and problem‑solving. Working Conditions / Physical Demands Ability to communicate effectively in English, both orally and in writing. Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading. Ability to sit for extended time periods. Sufficient manual skill for operation of PC keyboard and other standard office equipment. Ability to travel, including occasional overnight travel. Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects. Qualifications 0-1 years of related experience. Driver License No. Education Level General and business knowledge equivalent to a high school diploma. About Us At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, and people who believe in the philosophy of “WE> me.” To align with our mission, vision, values, and culture, please refer to the information below. Company culture is at our core. If there is one concept we want you to understand about us, it is this: WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us. Our missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our values: WE deliver unparalleled experiences through a culture of WE. WE> me. WE are servant leaders—at work and in the communities we serve. WE are financially safe and sound stewards of members’ dollars. WE are faM1ly. Equal Opportunity Employer Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation Overview We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate. Minimum Salary For This Position Is $17.50+/hr #J-18808-Ljbffr