Automotive Service Advisor

Service Advisor Position

We are looking to hire an experienced, top performing Service Advisor to join our team. At Westbrook Honda, you can expect to work with a team of dedicated, professional employees. Our advisors work with a collaborative approach and encourage success amongst each of our members. Located just off exit 65 on RTE 95 at the Westbrook Outlets. A fully climate controlled service department including a car wash in a world class facility awaits you.

We offer:

• 4 day work week
• Health & dental
• 401K with company contribution
• Paid vacation
• Base salary
• Weekly and monthly bonuses
• World class facility

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• CDK DMS experience preferred
• Skills and willingness to learn new programs