Managed Services Engineer

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. Job Summary Lightpath is seeking a Managed Services Engineer who thrives in fast paced environments while managing multiple priorities. The Managed Services Engineer is critical in gathering and understanding technical requirements to provide guidance for WAN/LAN network configurations. This role requires the ability to design and document robust call flows and solutions that provide maximum voice resiliency and business continuity. Responsibilities Voice and Network Design/Deployment. Lead customer network design discussions and calls. Assess location network and infrastructure readiness. Identify telephony requirements including structured cabling needs. Design tailored Layer 2/3 network infrastructure. Configure and deploy Adtran and Cisco switches and routers. Design and configure call flows on Metaswitch and Intermedia UC platforms. Client Engagement. Lead cross discipline and cross-functional discussions to gather to understand client requirements and provide technical insights. Communicate project plans and technical impacts clearly to stakeholders. Assess telephony readiness and recommend cabling and infrastructure upgrades. Clearly and professionally communicate project plans, potential impacts and remediation requirements to customers. Track and manage time effectively to accomplish multiple ongoing projects. Qualifications 5+ years of experience in voice-focused roles. Familiarity with UCaaS systems, Zoom/Zoom Phone, Microsoft Teams, Ring Central, or similar service provider cloud platforms is strongly preferred. Experience working in a service provider environment is preferred. Be proficient using Wireshark and reading PCAPs. Have a deep understanding of SIP and SIP call flows. Comfortable using the command line on Adtran, Cisco, or Juniper hardware. Comfortable configuring enterprise SBCs or firewalls. Able to diagnose, identify, and resolve IP network problems. Cisco, Adtran or SIP School certification is a plus. High School Diploma or equivalent. All qualified applicants will be considered regardless of location. Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $90,000 - $110,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k. #J-18808-Ljbffr