Pharmacy Intern

US Accredited Foreign Graduate

You've invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you'll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

Job Purpose and Summary

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions.

As a US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. You will complete a rigorous learning experience that builds upon your Doctor of Pharmacy education to develop your knowledge, skills, and abilities. You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. US Accredited Foreign Graduates are required to successfully complete their learning experience and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120-days of the start of employment.

While working as a US Accredited Foreign Graduate under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management excluding final prescription verification

A key component of the US Accredited Foreign Graduate role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

• Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
• Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities, and decrease knowledge gaps
• Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goals
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
• Seek new ways to grow, collaborate with others, and deliver better outcomes
• Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
• Facilitate a 'team' culture that promotes caring, energy, enthusiasm, and pride
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Primary Job Duties & Responsibilities

Customer Service

• Greet each customer in a courteous and professional manner both in-store and at the drive thru window
• Assist all pharmacy and front store customers with their questions and concerns
• Answer telephone with a warm and friendly greeting
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction
• Remove obstacles to make customers' experiences easier when possible
• Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale
• Engage with customers and seek ways to create heartfelt, personalized moments during their visits

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards
• Communicate with customer/patient while protecting their confidential drug information
• Comply with all federal and state laws, rules, and regulations
• Comply with all CVS policy and standard operations procedures (SOPs) at all times
• Meet requirements for state and federal licensure within an appropriate timeframe

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained at all times
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
• Resolve third party rejections and complete any manual claim forms
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
• Access, input and retrieve any necessary information to/from the workstation
• Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed
• Assist with putting away drug orders (except Clls) as permitted by law
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
• Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling under the direct supervision of a licensed pharmacist:

• Offer to counsel and direct customer to pharmacist if necessary
• Field any medical questions when appropriate
• Communicate and interact with all healthcare professionals to provide optimal care
• When applicable, solicit information on a customer's medical history to give appropriate medical advice
• Practice and develop duties performed by pharmacists according to law

Leadership

• Communicate with Field Management and Corporate as needed
• Participate in all required store operational meetings
• Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards
• Support scheduling activities according to the needs of the business and workflow model
• Coordinate/implement the training and development of Pharmacy Support Staff
• Recognize others and celebrate success
• Complete all required training programs

Education

Required

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) from a US accredited school of pharmacy
• Other License(s): active Pharmacy Intern license in state where district is located

Preferred

• Other Certification(s): Eligibility to immunize

Prior Relevant Work Experience : Indicate the amount of prior RELATED work experience TYPICALLY required to fulfill the responsibilities of the role.

Required

• 0 to 3 years

Preferred

• 3 to 5 years

Essential Qualifications, Essential Functions & Preferred Qualifications

Essential Qualifications and Functions:

• Foreign Graduate from an US fully accredited college or school of pharmacy prior to beginning US Accredited Foreign Graduate Training Program at CVS Health
• Pharmacist licensure in the state in which the position is based within 120 days of start of employment. Failure to obtain Pharmacist licensure as prescribed will result in colleague repayment of relocation package and separation of employment.
• Strong communication and presentation skills

Skill In:

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To:

• Have regular and predictable attendance including nights and weekends
• Complete any additional tasks as directed by supervisor or manager
• Complete all required training and obtain required licensure (if applicable) within guidelines
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs.