Bus Person

Job Description

Job Description

IHOP Service Assistants:

Our Service Assistants help keep the restaurant moving. This role supports both the kitchen and dining room by maintaining clean dishware, assisting with sanitation, supporting table bussing, and helping create an organized, fast-paced environment where the team can succeed.

This position plays an important part in food safety, cleanliness, organization, and overall guest experience. Successful team members communicate well, stay organized under pressure, and work collaboratively with both front- and back-of-house staff.

This is an active position that requires standing for extended periods, lifting up to 50 pounds, and safely performing repetitive tasks in a fast-paced environment. Team members may assist with additional restaurant tasks as needed to support daily operations and guest service standards. Responsibilities may evolve based on business needs and team support.

Benefits:

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

• Supportive Team Environment

• Opportunities to Grow Into Additional Restaurant Roles and Leadership Positions

Service Assistant Requirements:

• Restaurant experience is preferred, but we are willing to train motivated candidates with strong work ethic and reliability

• Ability to work carefully and efficiently in a high-volume environment

• Commitment to cleanliness, food safety, and sanitation standards

• Strong teamwork and communication skills

• Ability to stay organized, prioritize tasks, and maintain urgency during busy shifts

• Bilingual English/Spanish candidates are strongly encouraged to apply

• Spanish-only applicants are welcome

Responsibilities:

• Maintain a clean, organized, and safe work environment throughout the shift

• Assist in clearing and resetting tables to help maintain dining room flow and guest satisfaction

• Ensure clean dishes, utensils, and kitchen tools remain available for uninterrupted restaurant operations

• Clean and maintain dish machines, sinks, kitchen equipment, and work areas

• Assist with deliveries, stocking, and general organization when needed

• Support both kitchen and front-of-house team members during busy periods

• Follow all food safety, sanitation, and workplace safety standards

• Handle trash removal, recycling, and sanitation duties as part of maintaining a clean facility

We are a family-operated franchise group that believes great restaurants are built by great teams. We value professionalism, teamwork, communication, reliability, and people who take pride in helping both guests and coworkers have a great experience.

Cook:

Our Cooks are responsible for preparing high-quality food with consistency, urgency, and attention to detail. This role is essential to delivering the guest experience our restaurants are known for. Successful cooks take pride in organization, cleanliness, teamwork, and executing at a high level during both routine operations and busy peak periods.

Team members are expected to learn menu specifications, plating standards, cooking procedures, and kitchen systems while maintaining a clean and professional work environment. We value cooks who communicate clearly, stay calm under pressure, and contribute positively to the culture and flow of the kitchen.

This is an active position that requires standing for extended periods, lifting up to 50 pounds, and safely performing repetitive tasks in a fast-paced environment. Team members may assist with additional restaurant tasks as needed to support daily operations and guest service standards. Responsibilities may evolve based on business needs and team support.

Benefits:

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

• Supportive Team Environment

• Opportunities to Grow Into Leadership and Training Roles

Cook Requirements:

• Prior cooking or kitchen experience preferred

• Ability to safely operate kitchen equipment and work efficiently in a high-volume environment

• Understanding of basic cooking techniques, food preparation, and kitchen organization

• Commitment to food safety, cleanliness, and sanitation standards

• Strong communication and teamwork skills

• Ability to multitask, prioritize responsibilities, and maintain urgency during busy shifts

• Reliable attendance and strong work ethic

• Bilingual English/Spanish candidates are strongly encouraged to apply

• Spanish-only applicants are welcome

Responsibilities:

• Maintain a clean, organized, and sanitary kitchen throughout the shift

• Set up and stock workstations with necessary ingredients and supplies

• Prepare food items according to company recipes, quality standards, and presentation guidelines

• Operate grills, fryers, ovens, and other kitchen equipment safely and efficiently

• Monitor food quality, freshness, and portioning standards

• Assist with food prep, stocking, rotation, and inventory organization

• Communicate effectively with both front- and back-of-house team members

• Support fellow kitchen staff during high-volume periods

• Follow all food safety, sanitation, and workplace safety procedures

• Assist with cleaning equipment, storage areas, and kitchen workspaces at the end of shifts

We are a family-operated franchise group that believes great restaurants are built by great teams. We value professionalism, teamwork, communication, reliability, and people who take pride in creating great experiences for both guests and coworkers.

Hosts:

Our Hosts are the first impression of the restaurant and play a key role in creating a welcoming, organized, and high-energy guest experience. This position is responsible for greeting guests warmly, managing seating flow, supporting off-premise orders, and helping maintain smooth communication between the dining room and kitchen.

Successful hosts are friendly, organized, adaptable, and able to stay calm during busy periods. In addition to guest seating responsibilities, Hosts are trained to support To-Go operations and may also assist as Expediters during peak business periods to help ensure food accuracy, timing, and overall service flow.

This is an active position that requires standing for extended periods, lifting up to 25–50 pounds, and frequent movement including reaching, bending, pushing, pulling, and continuous use of hands and wrists. Team members may assist with additional restaurant tasks as needed to support daily operations and guest service standards. Responsibilities may evolve based on business needs and team support.

Benefits:

• Competitive Pay

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

• Supportive Team Environment

• Opportunities to Grow Into Additional Front-of-House and Leadership Roles

Host Requirements:

• Prior restaurant or hospitality experience is preferred, but not required

• Strong communication and interpersonal skills

• Friendly, outgoing, and guest-focused personality

• Ability to multitask and maintain composure in a fast-paced environment

• Comfortable handling cash and payment transactions responsibly

• Strong organizational skills and attention to detail

• Ability to work collaboratively with both front- and back-of-house team members

• Flexible availability, including weekends and holidays as needed

• Bilingual English/Spanish candidates are strongly encouraged to apply

Responsibilities:

• Greet, seat, and escort guests in a friendly and professional manner

• Help create and maintain a welcoming atmosphere for all guests entering the restaurant

• Manage wait lists, seating rotation, and dining room flow during busy periods

• Answer phones and assist guests with questions, directions, and menu information

• Process, organize, and package To-Go and Delivery orders accurately and efficiently

• Coordinate delivery and pickup order flow to ensure timely guest service

• Communicate clearly with kitchen staff, servers, and management regarding order timing and guest needs

• Assist with expediting food during busy shifts to support service accuracy and pace

• Maintain cleanliness and organization of the lobby, host stand, dining room, and guest-facing areas

• Accommodate guest needs including highchairs, booster seats, accessibility requests, and special seating considerations

• Provide hospitality-focused service that creates a positive guest experience from arrival to departure

• Support team members across the restaurant as needed during high-volume periods

We are a family-operated franchise group that believes great restaurants are built by great teams. We value professionalism, hospitality, communication, reliability, and team members who genuinely enjoy creating positive experiences for guests and coworkers alike.

Server:

Our Servers are hospitality professionals responsible for creating a welcoming, energetic, and sales-focused guest experience. While great service is always the foundation of the role, successful servers also understand the importance of building guest relationships, guiding dining decisions, and maximizing sales opportunities through genuine hospitality and strong menu knowledge.

We are looking for team members who are personable, confident, organized, and motivated to succeed in a fast-paced environment. The right candidate understands that exceptional service and strong sales performance go hand in hand. Great servers anticipate guest needs, recommendively sell menu items, and help drive the overall success of the restaurant while creating memorable experiences for every table.

Servers are responsible for managing multiple tables, accurately taking and delivering food and beverage orders, processing payments, and maintaining strong communication with both guests and coworkers throughout the shift. This position requires multitasking, urgency, professionalism, and the ability to remain calm and positive during busy periods.

This is an active position that requires standing and walking for extended periods, carrying trays and beverages, lifting up to 25–50 pounds, and maintaining continuous movement throughout the restaurant. Team members may assist with additional restaurant tasks as needed to support daily operations and guest service standards. Responsibilities may evolve based on business needs and team support.

Benefits:

• Competitive Pay, with no tip out or tip sharing requirements

• Flexible Hours

• Extensive Training

• Real Advancement Opportunities

• Supportive Team Environment

• Opportunities to Grow Into Training and Leadership Roles

Server Requirements:

• Prior serving or hospitality experience is preferred, but personality, reliability, and work ethic matter most

• Strong communication and guest engagement skills

• Ability to multitask and maintain organization in a fast-paced environment

• Comfortable handling cash and payment transactions responsibly

• Strong teamwork mentality and professional attitude

• Ability to confidently recommend menu items, promotions, and add-on sales opportunities

• Positive, energetic, and hospitality-focused personality

• Flexible availability, including weekends and holidays as needed

• Bilingual English/Spanish candidates are strongly encouraged to apply

Responsibilities:

• Greet, seat, and serve guests in a friendly, attentive, and professional manner

• Guide guests through menu selections and provide knowledgeable recommendations

• Identify opportunities to increase sales through suggestive selling, add-ons, beverages, desserts, and promotional items

• Accurately take food and beverage orders using restaurant systems and procedures

• Deliver food and beverages promptly while maintaining presentation and service standards

• Communicate clearly with kitchen staff and management to ensure smooth service flow

• Monitor guest satisfaction throughout the dining experience and proactively resolve issues when possible

• Process guest payments accurately and responsibly

• Maintain cleanliness and organization of tables, service stations, and dining areas

• Support fellow team members during busy periods to maintain strong overall restaurant performance

• Help create a positive, high-energy atmosphere for guests and coworkers alike

We are a family-operated franchise group that believes great restaurants are built by great teams. We value hospitality, professionalism, communication, accountability, and team members who take pride in both guest experience and personal performance. We believe strong service and strong sales come from genuine connections, confidence, and consistent execution.

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –