Desktop Support Technician

Job Description

Job Description

This is an IT desktop deployment and endpoint management role responsible for imaging, configuring, deploying, and supporting Windows-based computers and peripherals throughout the organization. The position requires strong experience with SCCM/MECM, ServiceNow, Windows 10/11, hardware support, and end-user troubleshooting , along with the ability to manage device lifecycle initiatives, hardware refreshes, and enterprise-wide deployments.

Description

Our client is seeking a skilled and detail-oriented Desktop Imaging & Deployment Technician to support the deployment, configuration, and lifecycle management of endpoint devices across the organization. This role is responsible for imaging, provisioning, deploying, and maintaining desktops, laptops, and related hardware while ensuring compliance with company standards and security requirements. The ideal candidate will have hands-on experience with Microsoft SCCM (Endpoint Configuration Manager), ServiceNow, Windows operating systems, and enterprise device deployment processes.

Skills

Desktop, imaging, deployment, troubleshooting, Office 365, customer service, hardware, SCCM, printers, O365

Top Skills Details

desktop, imaging, deployment, troubleshooting, Office 365, customer service, hardware

Additional Skills & Qualifications

Create, maintain, and deploy Windows desktop and laptop images using Microsoft SCCM (Endpoint Configuration Manager).

Configure and deploy operating systems, applications, and security updates to endpoint devices.

Manage device provisioning, hardware refreshes, upgrades, and lifecycle replacement programs.

Troubleshoot imaging, deployment, driver, software installation, and operating system issues.

Coordinate equipment staging, deployment scheduling, and end-user migrations.

Utilize ServiceNow for incident management, request fulfillment, asset tracking, and documentation.

Ensure all assets are accurately inventoried and tracked through established IT asset management processes.

Deploy and support peripherals including monitors, printers, docking stations, and mobile devices.

Collaborate with IT Infrastructure, Security, and Service Desk teams to maintain endpoint standards and compliance.

Support Microsoft Windows 10/11 environments and Office 365 applications.

Perform software packaging, testing, and deployment through SCCM.

Create and maintain technical documentation, deployment procedures, and knowledge base articles.

Monitor deployment success rates and resolve deployment-related issues in a timely manner.

Provide technical support to end users during deployment and migration activities.

Required Qualifications

Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.

3+ years of experience in desktop support, imaging, deployment, or endpoint management.

Hands-on experience with Microsoft SCCM / Microsoft Endpoint Configuration Manager (MECM).

Experience utilizing ServiceNow for ticket management, asset management, and workflow tracking.

Strong knowledge of Windows 10 and Windows 11 operating systems.

Experience with OS deployment, task sequences, driver management, and software distribution.

Understanding of Active Directory, Group Policy, and Microsoft

Experience Level

Intermediate Level

This is a Contract position based out of Spokane, WA.

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spokane,WA.

This position is anticipated to close on Sep 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.