Service Delivery Business Coordinator

Retail Technology Support SpecialistProvide the best possible user experience for retail stores by supporting, coordinating, and optimizing store technology operations. This role partners closely with internal support teams and external vendors to ensure smooth service delivery, effective inventory and budget management, and successful execution of technology-related initiatives. We are looking for a smart, capable, and conscientious professional who thrives in a fast-paced, results-driven environment.Day-to-Day ResponsibilitiesHardware Screening & DeploymentIdentify and evaluate appropriate hardware models for store deployment.Collaborate with vendors on installation, staging, driver requirements, and rollout readiness.Partner with cross-functional teams to resolve issues before and during hardware rollouts.Document quality assurance processes and installation procedures.Monitor hardware returns from stores and work with OEMs to identify and resolve defects.Service Delivery & SupportProvide support and documentation for retail store technologies and devices, including POS systems, printers, digital displays, cameras, and overhead music systems.Respond to inquiries via phone and email within established Service Level Agreements (SLAs).Track, manage, and resolve cases using ServiceNow and NCR @YS Portal.Apply critical-thinking and troubleshooting skills to move issues to resolution efficiently.Communicate and partner with business stakeholders and service partners to resolve operational issues.Identify recurring challenges and recommend process improvements to enhance service delivery.Vendor ManagementWork closely with Help Desk, Support, Engineering, and Vendor Partners to coordinate support efforts.Manage vendor relationships, including NCR, VARs, OEMs, and other service providers.Negotiate with vendors to optimize cost, service quality, and delivery timelines.Request and compare vendor quotes, evaluate lead times, and select best-value options.Develop and evaluate vendor Statements of Work (SOWs) and perform cost-benefit analyses.Inventory ManagementEnsure depot inventory levels align with demand forecasts to prevent backorders.Confirm receipt of ordered inventory and ensure required enrollments, such as MDM and AirWatch, are completed.Manage inventory audits, tracking, and replenishment processes.Forecast inventory needs based on volume trends and variance analysis.Budget & Financial ManagementDevelop and manage team budgets for both OPEX and CAPEX.Submit purchase requests, follow up on approvals, and issue purchase orders to vendors.Support CAPEX funding requests, including writing CERs and documenting device depreciation.Analyze budget variances and discrepancies between planned and actual IT costs.Ensure IT operations comply with financial regulations and standards.Support internal audits related to IT financial processes and controls.Ensure favorable variances are strategically reinvested into inventory and operational needs.Project CoordinationPlan, organize, and execute service delivery and technology-related projects.Coordinate cross-functional efforts to ensure timely and successful project outcomes.