Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Serves as a resource in providing technical counsel to meet procedural, legal and administrative requirements relating to the care and treatment of patients.
• Coordinates the clinic preparation activities and integrates administrative functions with the primary care services.
• Responsible for budget management, ensuring correct certification of invoices and timely payment to vendors in fund controls.
• Performs duties related to the receipt, intake, and indexing of health and administrative information.
• Manages the administrative program for primary care services including the efficient, effective and economical assignment of staffing designed to provide adequate administrative support to the clinical staff during regular tours of duty.
• Assigns and evaluates the work of subordinate staff; resolving complex problems ensuring patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
• Extracts and analyzes data to provide reports in support of performance measures to senior management.
• Routinely communicates with physicians, case managers, and other allied health professional staff.
• Orients and assists new employees to the service in VA policies and procedures, VISTA, CPRS and all administrative activities of ambulatory healthcare and serves as a resource for administrative staff.
• Ensures full compliance with established contracts and monitors to timely alert supervisor of any needed adjustments or of noncompliance with JCAHO standards.
• Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
• Monitors personnel assignments, work distribution and work performance to ensure adequate service is being provided and work is properly distributed to accomplish the workload.

Work Schedule: Monday - Friday, 7:00am - 3:30pm. Subject to change based on the needs of the facility.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Available

Virtual: This is not a virtual position.

Functional Statement #: 564-00114-F

Permanent Change of Station (PCS): Not Authorized