Practice Supervisor

Veterinary Practice Supervisor

Veterinary Practice Supervisor (Surgery) – CVT/RVT/LVT preferred | $75,000 - $85,000 based on experience and skill set
Annapolis, MD
Full- time | 5x8s | Monday – Friday

Chesapeake Veterinary Surgical Specialists (CVSS) in Annapolis, MD is seeking a proactive and skilled Practice Supervisor to lead our daily clinical and technical operations. In this role, you will work hands-on alongside our dedicated surgical technicians and board-certified surgeons, fostering a collaborative culture, optimizing procedural workflow, and ensuring the highest standards of patient care and client communication.

Registered Veterinary Technicians with leadership, surgical, and/or anesthesia experience are strongly encouraged to apply!

Pay & Benefits for Practice Supervisors

• $75,000 - $85,000/ annually, based on experience and skill set
• Medical, Dental, Vision
• Disability & Life Insurance
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE- approved CE) access
• VTNE and/ or license reimbursement
• Veterinary Technician scholarship opportunities
• Uniform allowance
• Employee pet discount
• Career path development & continuing education opportunities

Primary Responsibilities
Leadership

• Support CVSS Mission and Values by fostering a culture of excellence in patient care and staff support.
• Serve as a positive role model and encourage a constructive work environment.
• Maintain open and professional communication with the MD and HD, presenting a unified leadership front to staff.
• Ensure adherence to hospital policies, guidelines, and recommendations by all staff.
• Lead and manage special projects as assigned by MD/HD.
• Oversee the Team Leads and PCCs.

Staff Management

• Partner with the Clinical and DVM Talent Acquisition teams when hiring new staff.
• Supervise and support the onboarding and training of new hires. (Add new employees to Ezy Vet, SmartFlow, Cubex, etc.)
• Develop and oversee ongoing training, education, and professional development for existing staff.
• Ensure hospital is appropriately staffed by overseeing the non-doctor staff schedule including approving PTO requests.
• Conduct annual performance reviews for Team Leads and oversee reviews for Technicians, Assistants, and Client Service Representatives (CSRs).
• Ensure Team Leads are meeting expectations and the needs of the hospital.
• Hold monthly Team Lead meetings to address concerns, provide leadership training, and summarize discussions for MD/HD.
• Conduct monthly one-on-one meetings with Team Leads to discuss professional development and performance.
• Ensure Team Leads conduct regular one-on-one meetings with their teams.
• Hold annual one-on-one meetings with all technicians for professional development and feedback.
• Oversee employee scheduling, time management, and attendance, ensuring efficient utilization of overtime.
• Enforce accountability and address performance, attendance, or behavioral concerns in partnership with HR.

Client Management

• Oversee client flow to ensure efficient, professional, and timely service.
• Identify and implement improvements to client flow and customer service.
• Review and follow up on all non-medical client complaints to ensure resolution.
• Ensure all client discounts are approved by the MD or HD.
• Review and approve employee invoices.
• Ensuring emails are read in a timely manner and that email is empty at end of day.
• Quarterly supply billing for supplies bought from CVSS by other services.

Clinical Management

• Maintain a regular presence in the clinical area to support operations and staff.
• Stay updated on best practices, tools, and techniques relevant to the hospital’s operations.
• Manage various systems: Cubex, Ezy vet, etc.
• Ensure proper documentation and compliance with controlled substance regulations, including accurate drug log recordings.
• Enhance care standards by developing training programs and refining hospital protocols.
• Oversee inventory and equipment management and maintenance to ensure availability and functionality.
• Work on special projects assigned by MD/HD.
• Oversee account management (university labs, IDEXX, in-house lab equipment, anesthesia equipment. Log in information, billing, maintenance, software updates etc.

About You

• Strong sense of professionalism, accountability, and workplace pride.
• Leadership style that sets a motivating and positive example for staff members.
• Embody best practices in behavior, attitude, work ethic, and communication.
• Prior Clinical Veterinary experience is required.
• RVT / LVT / CVT preferred.

Qualifications

• Minimum of a high school diploma or GED; an associate or bachelor's degree is preferred.
• At least 5 years of experience in a veterinary care facility (specialty practice experience preferred).
• 3-5 years of supervisory or leadership experience required.
• RVT certification preferred.
• Strong leadership, organizational, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Excellent interpersonal and communication skills.

About Chesapeake Veterinary Surgical Specialists (CVSS)
At CVSS, we are proud to have one of the Mid-Atlantic region’s most experienced and advanced teams of board-certified veterinary surgeons, dedicated technicians, and support staff who devote their energies and expertise to the care of their patients and support of their clients.
Our team embodies our core principles of commitment, compassion, and competence towards our patients, clients, and referring veterinary community. It is our goal to function as an integrated, collaborative team while delivering the highest standard of surgical care and post-operative recovery, balancing the needs and desires of our clients.

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Sr. Talent Acquisition Parter, Rachel Fazio at View email address on aiapply.co
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business needs.