Service Advisor

# Service AdvisorFull-TimeLauderdale, MNServiceApply Now## DescriptionWe're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.**Why join the Transwest Team?*** Exceptional Leadership* Beautiful, Updated & Clean Environment* Competitive PTO & Benefits Packages* Company Training* Opportunities for Advancement* Quick & Efficient Interview Process**We offer a full benefits package for eligible employees including:*** Medical, Dental, and Vision Insurance* Life (Voluntary and Employer Paid) and Disability Insurance* 401(K) with company match beginning with your first contribution.* HSA and/or FSA* Paid Time Off, Sick Time, and Company Paid Holidays* Employee Car Discount Program**Essential Duties & Responsibilities:*** Actively listen to customers and create descriptions of any problems or services that may be needed.* Prepare service orders.* Engage in upsells and promotions for additional equipment and services.* Obtain customer authorizations and signatures.* Present repair orders to the Foreman for dispatch.* Prepare and present customers with quotes.* Communicate with customers and the foreman as needed.* Work with the Foreman to ensure all repairs are completed.* Prepare invoice repair orders.* Contact customers for pick up or delivery.* Ensure that a secured payments are made prior to releasing serviced vehicles.* Update Uptime Pro *(Freightliner Elite Support Locations)*.* Answer service calls.* Additional duties as assigned.**Work Environment & Physical Abilities:*** Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.* This position may require standing, balancing, bending or stooping for prolonged periods of time.* This position requires corrected vision and hearing within normal range.* This position requires the occasional ability to lift and carry items weighing up to 80 lbs.* Required to perform work inside and outside, in varying weather situations.* Must be able to operate simple, complex and heavy-duty machinery.**Required Education, Experience, Knowledge & Skills:*** High school diploma or equivalent.* Valid driver's license and MVR in good standing.* Excellent written and verbal communication skills.* Multitasking Skills* Customer Service Skills* Conflict Resolution Skills* Detail Oriented* Quick Thinking* Emotional Intelligence* Computer Efficiency* Ability to work any shift if needed.* Ability to successfully complete a general abilities assessment.* Ability to pass a post-offer background check, physical and drug screen.**Preferred Education, Experience, Knowledge & Skills:*** Previous experience in a similar role.* Knowledge of diesel engines, gas engines, drive train and suspension.* Heavy and medium duty truck industry experience.**Job Details:*** Type: Hourly* Compensation Range: $32.05 an Hour* Reports To: Service Manager* Shift:* Closing Date: Open Until Filled #J-18808-Ljbffr