Food Service Worker II

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Join our Food & Nutrition Services team and help create a positive dining experience for patients, visitors, and staff. The Food Service Associate performs a variety of food preparation, service, sanitation, and customer service duties in a fast-paced healthcare environment while maintaining the highest standards of food safety, quality, and cleanliness.

Patient Care Required: No

Essential Responsibilities
Prepare food service stations, kitchen work areas, and equipment for daily operations by organizing supplies, setting up utensils, and verifying proper food holding temperatures.
Transport food, beverages, supplies, and equipment safely between preparation and service areas using carts or other approved equipment.
Set up and maintain hot and cold serving lines, ensuring food is presented attractively and maintained at proper temperatures in accordance with food safety guidelines.
Prepare or assist in the preparation of a variety of menu items, including hot entrées, vegetables, salads, sandwiches, beverages, desserts, baked goods, and other food items.
Serve meals to patients, visitors, and staff while following portion control standards and providing courteous, efficient customer service.
Restock food, beverages, dishes, utensils, trays, condiments, and other supplies to ensure service areas remain fully stocked throughout each shift.
Monitor food quality and report or remove spoiled food, damaged equipment, or other safety or quality concerns promptly.
Maintain a clean, organized, and sanitary work environment by washing dishes, cookware, utensils, equipment, and work surfaces, as well as cleaning floors and disposing of waste according to department standards.
Follow all health, safety, sanitation, infection prevention, and departmental policies to support a safe and efficient food service operation.
Collaborate with team members to ensure timely meal service and provide support wherever needed to meet departmental and customer needs.
Perform other related duties as assigned.

Qualifications

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Food service experience 2-3 years required

Knowledge, Skills and Abilities
- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to follow routine verbal and written instructions.
- Ability to read and write.
- Ability to understand and follow safety procedures.
- Ability to safely use cleaning equipment and supplies.
- Ability to lift and manipulate heavy objects.
- Knowledge of food service lines set-up and temperature requirements.
- Skill in cooking and preparing a variety of foods.
- Knowledge of food preparation and presentation methods, techniques, and quality standards.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Occasionally (3-33%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Occasionally (3-33%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision - Far Constantly (67-100%)

• Vision - Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range
$17.71 - $22.76/Hourly

Grade
2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.