Digital Product Manager

Digital Product Manager

At PEMCO, we're all about people – our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

We are seeking a Digital Product Manager to join our community. The Digital Product Manager is responsible for leading the strategy, development, and continuous improvement of AI-enabled digital products supporting our Property & Casualty (P&C) insurance business. This role provides persistent product ownership aligned to an end-to-end value stream (e.g., quoting & servicing, underwriting, claims, billing, customer self-service, and internal operations) and partners with business and technology leaders to co-create solutions that deliver measurable outcomes. The Digital Product Manager owns the product vision, roadmap, and performance over time, balancing customer experience, operational efficiency, regulatory requirements, and profitability, and plays a key role in quarterly increment planning, prioritization, and cross-team dependency alignment.

What You'll Be Doing:

• Define and communicate a clear product vision aligned to domain or function goals.
• Translate business objectives (retention, profitable policy growth, expense ratio reduction, loss cost management, service efficiency) into IT product outcomes and OKRs.
• Develop and maintain a product roadmap that balances near-term value with long-term platform and capability investments.
• Lead product preparation and participation in quarterly incremental planning (90-day planning), including outcomes/OKRs, sequencing, dependencies, and delivery confidence.
• Contribute to enterprise prioritization and trade-off decisions in partnership with leadership, Enterprise PMO, architects, and business stakeholders.
• Leverage AI/Co-pilot tools to support scenario analysis, prioritization, and trade-off decisions.
• Deeply understand the needs of policyholders, agents, underwriters, claim adjusters, and service teams.
• Identify friction points across the Property & Casualty (P&C) lifecycle (quote → bind → service → claim → renewal).
• Own the discovery and validation approach for assigned product areas (problem framing, hypotheses, validation plan), ensuring evidence-based decisions before delivery commitments.
• Use qualitative research, operational insights, and data analysis to validate problems and solutions.
• Use AI copilots to synthesize insights from customer feedback, call transcripts, claims notes, underwriting submissions, and operational data.
• Own and prioritize the product backlog (including data, model, and product features where applicable) based on value, risk, regulatory impact, learning, and delivery capacity; ensure items are outcome-driven and aligned to P&C workflows.
• Use MS Copilot to draft and refine epics, features, and user stories; improve clarity and consistency of acceptance criteria; reduce documentation overhead while improving quality.
• Partner with engineering, data science, UX, legal, and business stakeholders to deliver digital & technology products.
• Collaborate with teams using Copilot-enabled SDLC practices (AI-assisted coding, testing, documentation, and knowledge sharing).
• Partner with Enterprise / Domain Architecture to drive architectural coherence and platform leverage, including contributing to vendor and technology trade-offs in support of enterprise standards.
• Make informed trade-offs between model accuracy, explainability, speed to market, and regulatory constraints.
• Partner with the delivery teams to continuously improve time-to-market and delivery effectiveness.
• Partner with risk, compliance, and governance teams to support transparency, explainability, and auditability.
• Define and communicate the value case for roadmap items, including expected business impact and ROI for new products or feature enhancements, and track performance against intended outcomes.
• Define and track product performance using P&C-relevant metrics such as: Lead to Quote and Quote-to-bind conversion, claim cycle time and severity leakage, Customer satisfaction / NPS, Digital self-service adoption, cost to serve and operational efficiency.
• Use data and AI copilots to identify patterns, anomalies, and improvement opportunities.
• Hold teams accountable for outcomes, not just feature delivery.
• Use data and feedback to continuously improve outcomes post-launch.
• Serve as the primary point of accountability for AI-enabled products with business, technology, data, legal, and risk leaders.
• Communicate progress, trade-offs, and outcomes clearly to executive stakeholders.
• Ensure Copilot and AI usage complies with security, privacy, IP, and regulatory requirements common in P&C insurance.
• Apply appropriate human-in-the-loop controls for customer- or risk-impacting decisions.
• Clearly communicate progress, risks, trade-offs, and results to leadership.
• Clarify and maintain role boundaries to avoid unintended overlap with program/project management, while ensuring effective partnership and shared delivery alignment across roles.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience
• 10+ years of experience in digital product management or product ownership
• Demonstrated experience delivering digital products in agile or product-centric environments
• Strong problem-framing, prioritization, and decision-making skills grounded in customer and business outcomes
• Experience working closely with engineering and design teams
• Ability to use data, metrics, and experimentation to guide decisions
• Excellent communication and stakeholder management skills
• Experience operating in a product-centric delivery model, including quarterly planning cadences and outcome-based prioritization
• Product management certification or formal training
• Familiarity with P&C domains such as underwriting, claims, policy administration, billing, or customer service
• Experience with core insurance systems, digital portals, or workflow automation
• Experience using AI copilots in product management, analytics, or delivery workflows
• Exposure to AI-enabled insurance use cases (e.g., decision support, document ingestion, knowledge assistants)
• Experience in using AI copilots to accelerate discovery, backlog management, delivery, and learning while maintaining strong human judgment, accountability, and governance appropriate for a regulated insurance environment is a strong plus
• Experience setting up or scaling Copilot-enabled SDLC processes in partnership with engineering and platform teams
• Familiarity with defining AI usage guardrails, workflows, and success metrics across the product and delivery lifecycle
• Experience balancing delivery acceleration with security, compliance, and audit requirements in regulated environments
• Experience with coaching product managers in product thinking is a plus
• Experience in guiding shifting IT to modern, product-centric organization
• Communicator: Communicates clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional language
• Business Environment: Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly
• Independent: Is highly self-motivated and directed. Demonstrates the ability to work with limited direction, communicates relevant information to the appropriate levels during times of uncertainty.
• Project Management: Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects
• Analytical and data-driven: Thinks analytically – a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high-quality, consumable, and consistent metrics that drive strategic objectives and priorities