Medical Office Coordinator

Do you want to join an organization that invests in you as a(an) Medical Office Coordinator? At Carolina Spine and Neurosurgery Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.


Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

Responsible for directing front office functions with a demonstrated need for additional coordination in alignment with the Practice Manager III or Practice Administrator I or II. Facilitates workflow that promotes ease of patient access and efficiency of workflows to ensure personalized, high-quality care and patient experience.

DUTIES INCLUDE BUT NOT LIMITED TO:

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.

• Fosters an engaged culture of diversity and inclusion in which all colleagues can thrive.

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.

• Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.

• Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.

• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports diversity and inclusion while encouraging and welcoming the voice of all team members.

• Oversees the process of preparing patients for examination and treatment.

• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.

• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization's care standards and associated operating metrics.

• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).

• Maintains the practice's supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.

• Assists in maintaining patient files, records, and other information.

• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.

• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).

• Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as "lunch and learn" sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).

• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.

• Perform other duties as required.

• Must adhere to all Physician Services policies and procedures.

EDUCATION:

• High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.

EXPERIENCE:

• Two or more years of medical office experience is required

CERTIFICATION/LICENSE:

• RMA, CMA or LPN certificate is beneficial

• CPR Certification is preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of organizational policies, procedures, systems, and objectives.

• Knowledge of clinic office procedures.

• Ability to use computer systems and applications.

• Familiarity with medical practice terminology.

• Ability to use proper grammar, spelling, punctuation, and sentence structure to answer correspondence and prepare reports.

• Ability to plan, organize, delegate, and supervise.

• Ability to evaluate the effectiveness of existing methods and procedures.

• Ability to operate office equipment.

• Ability to communicate effectively with patients, clinical and administrative staff, and the public.

• Ability to interpret, adapt, and apply guidelines, policies, and procedures.

• Ability to react calmly and effectively in emergencies.

Benefits


Carolina Spine and Neurosurgery Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits


Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Office Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.